User Profile
J_Z
Transmission Trainee
Joined 4 years ago
User Widgets
Contribuciones
Re: Home Internet slow speed anyway to force b12?
Phew, I thought it was just me. These Nokia gateways are crap. I'm on my second one too. The first one died within 45 minutes. No wifi, no Ethernet, reset button didn't even work. The replacement hasn't been much better, but itsinability to stay on the n71 band as primary is almost a deal killer for me. When it does, I get 10-20Mbps. When it doesn't, we don't usually break 1Mbps.Re: 5G Home Internet Service Equipment
I tried to call T-Mobile's Home Internet customer service. I waited on hold for about 15 minutes before I remembered the FOUR AND A HALF HOURS I WAITED THE LAST TIME and I hung up.This whole experience has been a HOT F***ING MESS from the moment one of these Home Internet Gateways arrived at my house. So now? Now I have TWO of these junkers, one that's maybe 80% reliable with crappy reception, and one that's 0% reliable with NO reception. And I can't bear to sit on hold for hours again. I just can't do it. So now what do I do?? I just can NOT believe they'd ship these pieces of CRAP!Re: 5G Home Internet Service Equipment
I feel like I'm being totally punk'd. I got the replacement unit just now. Early, yeah, I know. Cool, right? WRONG. This unit is WORSE than the last one. Again, the setup failed, and was very difficult. It never really completed. In the device UI, it showed the SIM as connected, but there was no Internet connection. ANd now? Now the damned thing is just in a reboot loop. It turns on and that's literally all it does. How is it possible that T-Mobile is sending this absolute CRAP out to its customers? It's ridiculous. Didn't ANYBODY Q/A test this stuff?Re: 5G Home Internet Service Equipment
It. Got. Worse. Four and a half hours on hold, an hour and a half with a lovely, wonderful customer service rep from South Carolina. Really, she was great! But the best she could do was ask me to go to my local store for a warranty exchange because her system wouldn't allow it. I went to my store - a ginornous marquis location in Downtown San Francisco - only to be told they don't have any of those units. In fact, nobody had ever seen one yet. They hadn't been shipped to stores. After an hour there and many phone calls, I did finally get someone to authorize an warranty exchange. But replacements are backordered until mid March. Are you freaking kidding me??? I really want to jump ship, but other carriers have crap coverage in SF and most plans are very expensive. So now I feel held hostage by low prices and decent coverage, only to have to deal with an inept corporate disaster. I will note that the PEOPLE who helped me were amazing all along. Courteous, understanding, empathetic. But the company as a whole? The bureaucracy? It's a hot freaking mess.5G Home Internet Service Equipment
I ordered T-Mobile's 5G Home Internet to test it out. It worked for about 45 minutes. To begin with, the Bluetooth-based setup didn't work at ALL, so I had to do the setup manually - which as a CHORE. And I'm pretty tech saavy. Then the Wi-Fi stopped working. The SSIDs completely disappeared. I couldnt' connect for beans. So I used the Ethernet ports to access the UI and got it working again. Then the Ethernet ports stopped working - completely. Both of them. Then the Wi-Fi stopped working - again. And the reset button never worked at any point after taking it out of the box. This thing is a total Finnish piece of crap. I've been on HOLD with the WORST hold music in the WORLD for almost two hours now. This has been the single worst purchase and customer service experience I've ever had with T-Mobile. WHen I finally get through to someone I just want to send this back and to port my service over to Verizon.
