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Jay_from_Georgi
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Joined 3 years ago
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Re: Connected, No Internet
I have had the same problem in Atlanta of "connected without internet."Had days of good service, followed by great instability of the internet connection. Tower signal remained constant. Six calls to tech support, replacement of the gateway device, etc. Finally, I spoke with anengineer (opened a trouble ticket) and a supervisor re-booted my virtual gateway on the T-mobile side (his explanation). Service has been restored and running as anticipated. The solution is only 24 hours old (August 16, 2022), so anything can still happen. Still awaiting a response to the trouble ticket opened to understand root cause for the problem and why T-Mobile was unaware of this problem and unable to monitor/log my internet service. Will wait a day or two. If still stable, will call T-Mobile Customer support and ask for a credit for service not delivered.4Visto0likes0ComentariosUnstable Home Wifi
I set up the Home Wifi service on July 1, 2022 and had 10 days of solid service. Went on vacation for four weeks. Upon return found the Home Wifi unstable with the interest connection frequentlydropping on all my devices (phones, smart TV and computers). Five calls to Technical Service, many turn off/turn on, resets, checks of tower signals,and the replacement of my gateway box...still the problem continues. After insisting, spoke to an IT Engineer and asked to have a trouble ticket opened. I see now this problem with a dropping internet connection is not "new" news to T-Mobile. BTW: Turning off Wifi on my phone and setting up a Hot Spot works without problem. Can even stream Amazon and Netflix. Will be calling T-Mobile IT Engineer soon.646Visto2likes7Comentarios