Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
I have had the same problem in Atlanta of "connected without internet." Had days of good service, followed by great instability of the internet connection. Tower signal remained constant. Six calls to tech support, replacement of the gateway device, etc.
Finally, I spoke with an engineer (opened a trouble ticket) and a supervisor re-booted my virtual gateway on the T-mobile side (his explanation). Service has been restored and running as anticipated.
The solution is only 24 hours old (August 16, 2022), so anything can still happen. Still awaiting a response to the trouble ticket opened to understand root cause for the problem and why T-Mobile was unaware of this problem and unable to monitor/log my internet service.
Will wait a day or two. If still stable, will call T-Mobile Customer support and ask for a credit for service not delivered.
