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JD743
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Joined 3 years ago
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Re: Employee Review
Recognition Billie@T-Mobile- What an well rounded, outstanding professionalontech support team. Billie assisted me in troubleshooting my issues and got to the root of the cause. She helped me to understand why and what the issues were by placing them in terms and giving examples to educate me so could know andunderstand . Excellent job, people respond and follow throughat a substantial higher levelthan if they are just told what to do without reason. This type of care provided me totrust and feel satisfied. The natural wayin whichBillie@T-mobilehelped me was humane and refreshing. I never had customer servicein which she provided. You cant teachthe genuineness and patience that made her stand-out so far from the restand a job well done. I now simply know and understand things thatI couldnever quite really put together andeven though I use them often. Thank you for yourprofessionalism, active listening and caring to resolve my issue as if I was a relative or a friend that needed assistance. I lucked out by getting you on the other end of the phone call. Nuevamente, gracias.2Visto1like0Comentarios