Employee Review

Reconocimiento Billie@T-Mobile - What an well rounded, outstanding professional on tech support team. Billie assisted me in troubleshooting my issues and got to the root of the cause. She helped me to understand why and what the issues were by placing them in terms and giving examples to educate me so could know and understand . Excellent job, people respond and follow through at a substantial higher level than if they are just told what to do without reason. This type of care provided me to trust and feel satisfied. The natural way in which Billie@T-mobile helped me was humane and refreshing. I never had customer service in which she provided. You cant teach the genuineness and patience that made her stand-out so far from the rest and a job well done. I now simply know and understand things that I could never quite really put together and even though I use them often. Thank you for your professionalism, active listening and caring to resolve my issue as if I was a relative or a friend that needed assistance. I lucked out by getting you on the other end of the phone call. Nuevamente, gracias.