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JDowell
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Joined 4 months ago
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TMobile home internet
So we have had T-Mobile Home Internet for the last 8months. We live out in the country & had a hard time finding a provider. It either didn't exist or they put limits on the data. We were happy to find T-Mobile & even happier that it was unlimited! I work from home. Well today our internet was shut off & I received an email stating it was suspended. There was no reason for this…we were current on our bill & everything. I called them & was informed I wasn't using my Gateway where i originally signed up & they had an old address of mine on file as my current address which I had never given to them. Anyways we got that straightened out but then I was informed that unlimited coverage wasn't available at my address so I can switch to the Lite plan. I was like what do u mean it's not available?!? We've had it for the last 8 months & we're still currently on the unlimited!! It IS AVAILABLE! I was informed that as of June 2024 T-Mobile has the right to change the availability of any service at a specific location at any time!! So I've been paying $60/month for unlimited & now I can receive the Lite plan & be maxed out at 100MB for the same price!! How is this right?!!? Not only that but the connection at our location had started to get bad & when I was working & someone would turn on a TV my connection to work would go in & out & customers would say I was breaking up & they couldn't hear me. I think it was bc we live so far out & since it's summertime all of the trees have filled out with leaves now & they're blocking the signal more than it was in the winter time. We always had a good/excellent signal in the winter & it's always a weak/poor now. We were gonna get another Gateway & another internet plan & have my computer on its own internet plan. I have a VPN so it uses a lot of power. They would've had 2 accounts with us! Now that they pulled this crap with us we're leaving! This is a bunch of bull! How can they just up & decide to rip unlimited away from u that you've had for the past 8 months!! T-Mobile is a joke!!!