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jeremyc1976
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Joined 3 years ago
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Re: Keep and Switch Fraud
Another victim of the Tmobile bait and switch. Did an over the phone switch to T-Mobile with 6 phone lines after being a customer of Verizon for the past 25 years. On the call the salesman ran all the phone imei numbers and stated that all 6 phones were good for the keep and switch promotion but only 5 lines would be reimbursed up to $1000 per line. In addition I was told that all 6 lines would receive $200 per line for the ported in phone line. I paid Verizon $3832 to payoff the 6 phone lines. Now T-Mobile is telling me that the $200 port credit and up to $1000 per line is not combinable but in addition 2 of the phones I paid off being Motorolas are not eligible at all. Spoken to countless people with promises of calls back from management with obviously no response. At this point all T-Mobile says I can do is do the buyers remorse and get out of T-Mobile but where does that leave me? Almost $4000 in the hole, a phone number that will no longer belong to me and 6 devices that can be considered bricks. Guess it's time to call Verizon and see if the phones can be put back on contract so I don't have to eat all of this money. By the way I only switched because T-Mobile has great service in my area and Verizon tends to be very spotty.6Visto2likes0Comentarios