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jinjenk
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Joined 2 years ago
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Re: UPS lost trade phone
Hi. @HeavenM thanks for staying with this problem. I've I been through a lot last few days. worst was dealing with USPS. they have no communication each other so I had to explain everything over 10 times every time they suggest me a different department. long story short nothing was resolved from USPS. they stop my process right there after 2 month it's just searching.no further action or reply. not even confirming that my mail is missing. and I reached out T force on tweeter. they understood my situation and re-enroll me on that trade in credit program . but still not sure I can consider this as a problem solved or not. what if it affect after 2 yr when I want to switch the phone and still they can say. " hey? we still din't get your phone. ? worst sinario. but for now t force is saying they re-enroll me trade credit program so don't have to worry now. do you think is that ok? I'm not worrying now. I want to resolve this problem totally. now I think maybe ASSRANT could be behind this. but I don't want to spillthat now. my phone was almost brand new looking in the original box and almost original condition.3Visto0likes0ComentariosRe: UPS lost trade phone
I totally agree . Mine was missing after it landed on LewisvilleTX . Dont know whos fault. ThatAssurant company cause a lot of problem by my research. Needless to say USPS. if it doesnt move more a week.start to do something. i got my lesson. Even though this is shipping label T mobile provided to me they dont want to take any responsibility nor have back up insurance for such a case like this. So dissapointed. I am the one who has to run around to find my lost(stolen ?) device to get that trade in bait.9Visto0likes0Comentarios- 18Visto1like0Comentarios
Re: UPS lost trade phone
I shipped the package on Dec 28 2022. First searching request made on 1/18/2023 tracking # is 9202 0902 8418 4849 0608 04 after case open someone from USPS sent me email said my package was delivered to your facility in LEwisville TX. So I contacted t mobile. heard they din't have package. so back to USPS open second search request on 2/2/2023. still they din't locate the package. and meanwhile my promotion expired. explained the customer service over the phone. well. of course. they said "sorry. But we din't get the package. we can't value your trade in anymore" HAHAHA I said I did everything I was supposed to do . it's not my fault. one of your smart customer service guru said " well…you could have returned it in person ,,, why din't you do that? sorry… " really? I can't talk that kind of human being anymore. Anyhow. here is last e mail I got from USPS from second searching request. USPS - Search Request Update Inbox auto-reply@usps.gov Fri, Feb 17, 1:10 AM (4 days ago) toJINJENK Search ID #MRC 23 1574 7330 Dear JIN KIM, Thank you for using USPS.com. The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s). Search Request Details: Request Date: 01/18/2023 Reference: Search ID #15747330 Tracking Number: 9202090284184849060804 We apologize for any inconvenience and thank you for your patience. Thank you for using the U.S. Postal Service®. let me know. where is my fault? and what should I do now?6Visto0likes0ComentariosUPS lost trade phone
Desperate here. I did everything I was ordered to do by T mobile. used their shipping label and shipped it via USPS. long story short it's missing. talked to the customer service. As you can imagine all I hear is samething like parrot. "ma'am, we didn't get the package we can't honor your trade in value." Now I got the message that they will stop my trade in credit. because I didn't return device. what should I do? Of course, I have receipt and everything. I don't want to talk to that dumb customer service robots anymore. anybody know where I turn to now?1.2KViews0likes24Comentarios