Forum Discussion
UPS lost trade phone
Desperate here. I did everything I was ordered to do by T mobile. used their shipping label and shipped it via USPS. long story short it's missing. talked to the customer service. As you can im...
I shipped the package on Dec 28 2022.
First searching request made on 1/18/2023
tracking # is 9202 0902 8418 4849 0608 04
after case open someone from USPS sent me email said my package was delivered to your facility in LEwisville TX. So I contacted t mobile. heard they din't have package. so back to USPS open second search request on 2/2/2023. still they din't locate the package. and meanwhile my promotion expired. explained the customer service over the phone. well. of course. they said "sorry. But we din't get the package. we can't value your trade in anymore" HAHAHA
I said I did everything I was supposed to do . it's not my fault. one of your smart customer service guru said " well… you could have returned it in person ,,, why din't you do that? sorry… " really? I can't talk that kind of human being anymore. Anyhow.
here is last e mail I got from USPS from second searching request.
USPS - Search Request Update
Bandeja de entrada
| Fri, Feb 17, 1:10 AM (4 days ago) |
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 | Search ID #MRC 23 1574 7330 |
Dear JIN KIM,Thank you for using USPS.com.The US Postal Service® received the search request you submitted and it's being processed. Your package has not yet been recovered, but every effort is being made to locate your item(s). Search Request Details: Request Date: 01/18/2023 Reference: Search ID #15747330 Número de rastreo: 9202090284184849060804 Te pedimos disculpas por cualquier inconveniente y agradecemos tu paciencia. Thank you for using the U.S. Postal Service®.
let me know. where is my fault? and what should I do now? |
