User Profile
justintyme2
Transmission Trainee
Joined 4 years ago
User Widgets
Contribuciones
T-Mobile, Please read this! High Speed Gateway Problems!
I had the original LTE Gateway and it was decent. Upgraded to the High Speed Gateway and even though my speeds and general connectivity are better, there is something seriously wrong with the Home Internet Service. Why are a lot of the settings and features that were in the original Gateway not available on the new 5G Gateway? My biggest issue is the fact that my Google Home Devices do not want to connect or stay connected once they are! I only have a Mini, Insignia speaker, Lenovo clock, Google TV, and one smart bulb. A lot of the time, the devices show connected but don't work. It takes a lot of effort to even get them all connected. I've even tried changing the security to WPA/WPA2 + TKP (SP?) as recommended for older devices that may not see your network. All my devices see the network and even connect but there is a major issue with the Gateway or Home Internet service that won't allow them to connect properly or stay connected. Very disappointed and this is a first for me feeling this way about T-Mobile. I had much better service with the old Gateway and tempted to keep it and return the new one even though I have better speeds and 5G. I might as well use my phone unlimited hotspot or my tablet which I've used as hotspot and never had issues with using my devices with it. Expected way better than this. I understand there are limitations compared to regular wifi service but not this. Basic settings and features are not enabled for some reason, yet they were on the old Gateway. That's my rant. I'll be reaching out to them but felt the need to post here and look for some help or answers.2.7KViews5likes11ComentariosRe: Can't connect Google Mini to T-Mobile Home Internet
Having the same issues and I've tried everything! The old LTE Gateway worked fine in this regard. Why is the new Gateway crippled, why are certain settings not available, and why won't my Google Home devices connect or stay connected?13Visto3likes0ComentariosRe: T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands
I just want to reply to this thread and update my own experience. Even though the router still has its own issues, my service has improved drastically this past week. It seems that they have or are in the process of upgrading the towers in my area. My phones and home internet have been connecting to several bands I've never seen before. My speeds are ranging from 15 mbs to 150mbs consistently, even when it's back on band 12. I was lucky to get 1mbs before. My cell phone was barely working (5g), my tablet (4g) seemed to be better. Our work cell phones (Sprint) have been horrible, even after the new sim cards and upgrading the phones. Whatever they are doing is starting to show improved service and speeds. The connection seems to be much more stable on all devices. I was really hating T-Mobile recently. I hope this continues and improves. I haven't returned my white LTE Gateway yet because the new router seemed so bad. I hooked it back up the other night and realized that most of my issues recently are the actual towers. How the High Speed Gateway is working so much better and improved from when I first got it. This doesn't fix everything and I'm hoping they continue to upgrade the firmware to allow us to change important settings.5Visto2likes0ComentariosRe: Why is it my 5G Internet Gateway can't work using 5G?
I really thought my service was going downhill or was being reprioritized, and it was barely usable for over a month. Was decent before. The tower upgrades in my area seemed to have fixed the service issues and started connecting to b41 most of the time on my phone and home internet. For some reason, the router has never connected to a secondary signal, my phone shows 5g though. Speeds on my home internet have been super fast and seem better than on my phone5Visto2likes0ComentariosRe: T-Mobile, Please read this! High Speed Gateway Problems!
There should not be any issue connecting smart devices. I can turn on my tablet hotspot, connect everything and they stay connected indefinitely. I connect everything through my Gateway and the next morning, I'm lucky if one if one my speakers is still connected properly. It might say connected and show it in the Google Home App but "something went wrong" or "there's a glitch, try again later". If I reboot the Gateway, sometimes they'll connect again. I have reset all my devices, the Google Home App, and my Gateway so many times, factory resets too. But nothing works. I can use the WiFi on my TV and Laptop and usually don't have any issues except the speeds dropping out but I can live with that. I just want the same functionality as normal WiFi or my old LTE Gateway. I don't even use VPN or do gaming but I don't imagine I would be able to do any of that. I can't even watch Peacock or Disney Plus which I hope is fixed at some point as well as being able to connect and stay connected to my smart home devices.6Visto2likes0ComentariosRe: Slow 4G connection only, but only sometimes -- SOLVED
Timsw wrote: justintyme2 wrote: My phone and home internet used to use b66 and b12 a lot. Service went downhill for over a month, then I noticed my phone started connecting to b41 and speeds and service have been great. My phone shows 5g but I've never seen my router connect to a secondary signal. The router pretty much stays on b41, sometimes on b66. I hope the service continues to improve like this! Thank you for responding. This is the kind of thing I'm interested in. The phone app gives out information but for some reason leaves off the secondary signal, so that's why I use the GUI for that. Are you using the GUI or just the T mobile home internet phone app? And when you say the speed is great, what kind of speed we talkin about here? "Great" is relative to what you had in the past or expect. For some people 40 is great, and others anything under 200 is disappointing. Also, what's your signal strength, on both your 5G phone and your gateway? A commenter responded to a post of mine on another thread saying he got 400 down and 50 up on T mobile's home internet 5G but dropped to 60 to 80 when on a primary 4G signal, and he gets stuck on that 4G signal for long periods which is totally unacceptable for him because he's used to steady speeds in the hundreds on cable. He gets 5 bars signal strength and indeed, by lowering that down (by putting foil over the gateway) he can connect to 5G only with fewer bars, but then his speeds drop off way too much. However, if you are using the GUI at the address I mentioned in my first post, and showing no secondary signal, chances are your B12 and B66 are 4G only. And that isn't bad! As long as the 4G works reasonably well for you. Also, the near future could be dramatic for you, when they install the 5G on your tower like n41, and you start getting that as your secondary signal. One form of 4G they put in Chicago, I read, and people can get speeds of 500Gbps if they are close enough to the tower. About the 5G icon on your phone, here is a quote from an article: T-Mobile has been adding this icon on their phones even when they are not connected to the 5G network, so if you are unsure, download the app Signal Spy (on Android) or enter Field Test Mode on your iPhone The app is useless. I use the web settings to check. When I first got home internet (old gateway), my speeds were the same as my phone on LTE, usually 10mbps-50mbps. Not sure what bands the old gateway was using. I think my phone would go between b12 and b66. I got the 5g gateway 3 months ago and got the same speeds, never showed secondary signal. My signal strength on both the old gateway and new one stay at 2 bars, no matter where I put it. It's funny because the best spot is in the middle of my house, but it's a small house and one level.My phone generally has full signal, sometimes drops down to 2 bars. There seem to be 3 different towers that I can connect to. The closest being 2 miles. Last month I started getting horrible service, slow speeds, no signal, on all of my devices, including my work Sprint phone. 2 weeks ago, the service improved on all devices. That's when I noticed connecting to b41 and b25 (tagged as Sprint). I use signal checker pro on my android phone and tablet. It shows the tower/signal information in status bar. Another good app is LTE discovery. I use the web gui or app to see what the gateway is connected to. My home internet kept connecting to b12 for several weeks while I noticed the speeds slow to a crawl, under 1mbps. Now, with all devices consistently using b41 most of the time, my speeds are usually always above 20mbps. Usually hitting 100-150, even in the evenings during peak time. I'm not sure if the gateway ever connects to 5g, but my phone usually is on 5g, sometimes switching to 4g. It's funny because it doesn't seem to matter as speeds are the same and sometime worse on 5g throughout town. I never used to get 50 or 100 months ago. I would occasionally see 50 early mornings but that was it. Always consistently averaged about 15 and dropped to under 1 when they were upgrading the towers It's great because I can stream and use everything normally normally now. I think with the latest firmware update on the 5g router and the service from the towers improving, all the issues with my home devices staying connected and streaming have disappeared. I've found that I also don't have to reboot the gateway as I did regularly before because the signals were so wonky. My router still only shows primary signal and always on b41 now. Same with my phone, although I'm seeing more 4g on my phone than 5g at my house, but even on 5g it shows band as b41 or b25. I'm pretty sure at this point with the upgrades happening, even though it's hard to tell if really on 5g or 4g sometimes, it doesn't matter what "G" shows, it mattes what towers and bands you're connecting to. Right now in my area, I'm seeing way more 5g coverage and signal strength but speeds are definitely faster on 4g and sometimes better than on 5g. I have never seen n71 yet on any device. I'll be doing some more testing as I'm out and about in the next month. I'm happy with anything over 20mbpsand definitely noticed when the service dropped out for several weeks. Now that I'm getting around 100 mpbs and staying well above 20mbps all the time, I'm very happy and impressed by the difference.I also don't notice any difference in speed performance between my devices. Home Internet for me always matches my phone and sometimes performs better. Hopefully that answered your questions, sorry got long winded haha!5Visto1like0ComentariosRe: Slow 4G connection only, but only sometimes -- SOLVED
justintyme2 wrote: My phone and home internet used to use b66 and b12 a lot. Service went downhill for over a month, then I noticed my phone started connecting to b41 and speeds and service have been great. My phone shows 5g but I've never seen my router connect to a secondary signal. The router pretty much stays on b41, sometimes on b66. I hope the service continues to improve like this! I want to add that I'm also connecting to Sprint b25 as well. But mostly staying on b41 on all devices.7Visto1like0ComentariosRe: Slow 4G connection only, but only sometimes -- SOLVED
My phone and home internet used to use b66 and b12 a lot. Service went downhill for over a month, then I noticed my phone started connecting to b41 and speeds and service have been great. My phone shows 5g but I've never seen my router connect to a secondary signal. The router pretty much stays on b41, sometimes on b66. I hope the service continues to improve like this!6Visto1like0ComentariosRe: Can't chromecast streaming services on T-mobile Home Internet
Guest wrote: Sharing what I found to work for me. In my case a gen 1 chrome stick would not see the network because I changed encryption to the highest possible which is WPA3. Simply changing to 2.4ghz didn't help. The key step was to lower the encryption level. FirstIchanged the name and password for the 2.4ghz network and then Ilowered the encryptionto WPA2/WPA3 and the chrome stick now sees the network. i don't think you need to actually create a different network but I wanted to make sure that other devices are always connecting to the most secure side so I separated mine. My other devices connect to 5Ghz with WPA3. Keep in mind that if you do separate the bands with different network name and password, the device you use to control those devices connecting to those networks must be using the same network. For a laptop that won't see the wifi network at WPA3or WPA2I connected withan Ethernet cable. So it seems that fordevices not seeing the newly installed network, go into the gateway GUI and change to a lower encryption. Much of this info I also found after the fact in what seems to be a newer version of the gateway guide. Or maybe I just didn't understand the info the first time I read it because I'm not trained in this stuff. Here's the guide, see notes on page 25 about older devices:https://www.t-mobile.com/support/public-files/attachments/T-Mobile%20High-Speed%20Internet%20Gateway%20End%20User%20Guide.pdf i hope this helps. This is helpful. I have tried most of this except changing or separating the networks. I'm going to mess around with the settings a little more. My old LTE Gateway and mobile hotspot never had an issue with Google Home devices or Chromecast. I may use my tablet hotspot again and connect everything that way until they fix the service and Gateway and make certain features and settings available.3Visto1like0Comentarios