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jwc1926
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Re: 5G home internet keeps dropping
iTinkeralot wrote: T-Mobile keeps records of calls and usually will provide a ticket number. If you made another call they could look up the information based upon your account information as they record pretty much everything. That is good you reached a personable support person that really wanted to help out. I had a similar experience so I know there are some good ones and some that are just clueless. If you have the Arcadyan router vs. the Nokia the configuration options are very limited in the Arcadyan so support needs to ramp up on their game to target what they say to each customer. The problem is what to do in the interim for internet service if you want to stay with T-Mobile and avoid any sort of contract that ties you up. Sort of between a rock and a hard spot. Well, the tech support person said they'd personally call me back in May/June, so I can get their name then. If this works out, I will definitely take the time to make sure T Mobile knows who this person is. Anyway, I have the Arcadyan router. I couldn't even get into the router to check the settings when I was on the phone with tech support, so I don't know. I'm back to my old provider for the moment, but T Mobile just told me to hang on to the Arcadyan router without charge for a couple of months while they do tower upgrades. I'm fine with that. Right now my internet service with a different provider is absolutely terrible (16 Mbps download; <1 Mbps upload), so I don't have a lot of options. According to my current provider, to get a line up to my house and take advantage of the blazing fast speeds, my portion of the cost would be around $5,000. Forget it. So, I was really banking on the T Mobile 5G home internet getting me up in the neighborhood of 40Mbps up and down. That would be totally fine for what I do. We stream a lot, though, so satellite is out. I guess I'll just wait until summer and see if the tower upgrades solve our problems.1Ver1like0ComentariosRe: 5G home internet keeps dropping
Could I make a recommendation to T Mobile as well? There are tons of videos on YouTube about how to take you 5G device apart and hot wire it with an external antenna. Why not just put an external antenna jack on the device and offer an external antenna package for additional cost to customers who have connection issues?1Ver0likes0ComentariosRe: 5G home internet keeps dropping
Well, I spent about 30 minutes on the phone last night with a very nice and seemingly honest tech person who basically told me that based on my location, the salesperson had no business selling me the 5G home internet service. I was getting two bars max, and speeds were all over the place--from around 40 Mbps all the way up to around 300 Mbps, but rarely. Very erratic. Then the whole connection would be lost after about an hour, and I'd have to unplug the device and plug it back in. Super frustrating. As it turns out, in my case the signal is just too weak, even though the tower is only about .7 miles away to the northwest and I am up on a hill. Pushing back a bit, I discovered from the tech person that upgrades are scheduled to come to the tower in my area in May/June. I'm guessing the salesperson figured I'd spend a few months trying to figure out the problem until the tower is upgraded; then everything would be okay. Anyway, I asked if I could get the 4G LTE device in the meantime, and she said they are no longer offering that. So, I asked if there was a way to adjust the settings of the device only to grab the 4G signal, and she said I could go to 192.168.12.1 and use the admin login credentials on the device tag and set it to 2.4 GHz and not 5 GHz. She did not seem sanguine that this would solve my problem, and I couldn't even login to the device anyway, so I just gave up. They are temporarily suspending my account while I hang on to the device. The tech person said she would personally call me back when the tower is upgraded, and we can try again. We'll see. I'd be gone and would never come back to T Mobile if it wasn't for this nice, honest tech person. I wish I could remember her name. She needs a promotion.1Ver0likes0Comentarios