5G home internet keeps dropping

iTinkeralot wrote:

T-Mobile keeps records of calls and usually will provide a ticket number. If you made another call they could look up the information based upon your account information as they record pretty much everything. 

That is good you reached a personable support person that really wanted to help out. I had a similar experience so I know there are some good ones and some that are just clueless. If you have the Arcadyan router vs. the Nokia the configuration options are very limited in the Arcadyan so support needs to ramp up on their game to target what they say to each customer. 

The problem is what to do in the interim for internet service if you want to stay with T-Mobile and avoid any sort of contract that ties you up. Sort of between a rock and a hard spot.

Well, the tech support person said they'd personally call me back in May/June, so I can get their name then. If this works out, I will definitely take the time to make sure T Mobile knows who this person is. Anyway, I have the Arcadyan router. I couldn't even get into the router to check the settings when I was on the phone with tech support, so I don't know. I'm back to my old provider for the moment, but T Mobile just told me to hang on to the Arcadyan router without charge for a couple of months while they do tower upgrades. I'm fine with that. Right now my internet service with a different provider is absolutely terrible (16 Mbps download; <1 Mbps upload), so I don't have a lot of options. According to my current provider, to get a line up to my house and take advantage of the blazing fast speeds, my portion of the cost would be around $5,000. Forget it. So, I was really banking on the T Mobile 5G home internet getting me up in the neighborhood of 40Mbps up and down. That would be totally fine for what I do. We stream a lot, though, so satellite is out. I guess I'll just wait until summer and see if the tower upgrades solve our problems.