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jxjelinek
Network Novice
Joined 4 years ago
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Bait and Switch in New York
From my chat on T-mobile.com: "and no monthly cost for the iphones or androids right Me - 9:14 PM Okay i have 170$ for the plan + 20$ ipad service + 30$ watch service+ 36$ iphone protection= 256$ - 20% = 204.80 monthly taces and fees included No monthly cost for the devices that is correct Moesha - 9:16 PM ok...sounds good to me Me - 9:16 PM" A few days later i receive my new phones but no labels for the trade-ins. I start calling T-moblile about it. Multiple reps and supervisors can't see anything in my account about trade-ins. They said just wait and it will get sorted out. I wait a week and call back, and still no help. A rep on the phone suggests we cancel the entire transaction and start over, but i wouldn't be able to get the deal i agreed to. I start to really panic. So I ask what is the monthly cost of my entire plan in the system….and i was then told about $270 a month! Countless more conversations/chats and no one can give me what i agreed to. At this point i am reaching back out to Verizon to see if they will help me switch back. I will not pay a penny more than what i agreed to!119Visto0likes1Comentario