User Profile
Kathy_D
Roaming Rookie
Joined 3 years ago
User Widgets
Contribuciones
Re: Switched from AT&T and bill is a lot more than I was quoted
I have already submitted the final bill to T Mobile. I did that on 06/11/2022. When I placed the order with T Mobile to begin the switch, the person I spoke with, Ebony, was informed that I still owed money on the two phones from AT&T. We even discussed and looked at how much I still owed on these phones. I was told and repeatedly assured that I would receive a Mastercard that can be used to pay off the two phones from AT&T. I was also told my bill would be $180 per month including insurance on three lines. None of these things have been true. I had to call today to add the insurance to two of the lines. I should have been told immediately that AT&T phones still under installment are not eligible for the reimbursement. I was told I could bring the two phones and port the numbers over from AT&T and it wasn't until after I was in the T Mobilestore with the new phone that I was told that this can't be done with an AT&T phone until it is unlocked. Now, my bill is going to be around $290 per month and I will still owe AT&T even after I am given credit for the trade ins, because T Mobile won't be paying off the phones entirely. These two phones are I phones 13s that were purchased in January of 2022. I am very unhappy about being misled and I have filed a complaint with the BBB.14Visto0likes0ComentariosRe: T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods
This same thing has happened to me, and I'm really pissed off about it. They did not do at all what they said they would do. This switch is costing me a freaking fortune. I regret it already and it's only been a few days. My bill is over $100 per month more than I was told it would be, and now I have to pay off the phones from AT&T. It's a bait and switch and T Mobile deserves to be called out for this deceiving business practice. I hate starting off so mad at them.3Visto1like0ComentariosSwitched from AT&T and bill is a lot more than I was quoted
When I called to switch to T Mobile from AT&T, I spent a long time on the phone with an "expert" who told me that my monthly bill would be around $180 month including insurance on 3 lines on the Magenta 55 plan. They did not put insurance on two of the phones, so I had to call to have that added. My monthly bill is now going to be around $285 per month which isn't much less than I was paying AT&T. T-Mobile did not accept the old phones from AT&T because they are not paid off at AT&T and are locked. This was not explained to me when I made the order for the new service. I feel as if I was completely misled by T Mobile and now I have to pay off the phones from AT&T and make installments on the new phones. I am receiving some credit for the AT&T phones, but this was completely misleading and I regret making the switch. I should have just stayed with AT&T and upgraded my phone. T Mobile pulled a whopping bait and switch with me. I am not very happy about this at all.311Visto1like4Comentarios