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KathyW
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Re: Price Lock
majorhavoc wrote: AtownAlum2012 wrote: Not sure if anyone has realized this but the price lock policy was changed back in January. Unfortunately we weren't paying attention to their potential use of it until yesterday. Also the policy specifically stated that anyone with pricelock prior to January 2024 shouldn't be affected. Clearly it looks like that's not the case. Even a small change on your rate plan can allow the price lock to expire. This feels very bait and switch like and they are using the "updated" policy as the enforcement. I would recommend everyone to file a complaint with both the fcc and the DOJ antitrust as when the merger took place, there were concerns that this would happen. Here is a link to the January article. https://www.androidauthority.com/t-mobile-new-price-lock-policy-3404851/ I have the One plan for probably 10+ years and have made no changes to it except to add the increased price for better international calling and more tethering and that was probably 9 years ago. Yet I received the price change notice. So this grandfathered in and no change notice is totally bogus. That is not what they are doing. But I see where they may be getting away with this by eliminating the $5/line/month for autopay. They can claim the discount is not part of the locked in price. I say that is splitting hairs nonsense. Strangely, like a few others, the website says my June bill will still be the same. It's clear they are screwed up on this. The customer service rep I spoke with said they are not taking away the autopay discount. She confirmed what my text told me, that they are raising the monthly fee by $5 per line. I wouldn't even be as upset if they were, in fact, eliminating the autopay discount. As you say, it is "splitting hairs," but it doesn't seem as blatant of a contract breach as what they're doing. And if they merely took away that autopay discount, while still leaving our grandfathered pricelock in place, at least we'd know there would be no more future increases. THAT is what upsets me. The 10 bucks a month for our two phones isn't the end of the world, but the likely continued increases over the next 25 years (that I hope to be alive), THAT could add up to a LOT.1Ver1like0ComentariosRe: Price Lock
AtownAlum2012 wrote: Not sure if anyone has realized this but the price lock policy was changed back in January. Unfortunately we weren't paying attention to their potential use of it until yesterday. Also the policy specifically stated that anyone with pricelock prior to January 2024 shouldn't be affected. Clearly it looks like that's not the case. Even a small change on your rate plan can allow the price lock to expire. This feels very bait and switch like and they are using the "updated" policy as the enforcement. I would recommend everyone to file a complaint with both the fcc and the DOJ antitrust as when the merger took place, there were concerns that this would happen. Here is a link to the January article. https://www.androidauthority.com/t-mobile-new-price-lock-policy-3404851/ Regarding what I bolded in your quote: I've been a customer with pricelock since 2017. I got a text message saying our fee will go up $5 per line ($10 total); I confirmed with a customer representative that our fee is going up. She said we will be billed the new higher amount starting in June. But here's the part I'm curious about: when I log into my account, it still shows my old "locked in" fee for my upcoming June bill. Has anyone else checked their account?1Ver0likes0ComentariosRe: Price Lock
I'm glad to see I'm not the only person angry about this. Back in 2017 we got a$30/month plan for people over 55, two phones, so $60/month (with autopay). The price was locked in for life, or so T-Mobile claimed. In 2019, my husband took a job outside of the continental US, and he had to get a new phoneand plan there. I insisted we continue paying the $60/month to T-Mobile, because I didn't want to lose our "price lock." For the 2 1/2 years that we lived there, we kept our T-Mobile account active, paying them $720 a year, thinking it would pay off in the long run. I'm not going to accept this without a fight. Can anyone give me some guidance on what I need to say when I contact the FCC and other agencies? I'm not sure I still have our original contract, to prove the price lock.4Visto2likes0Comentarios