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KimberF
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Joined 3 years ago
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Re: 20 years and leaving
lizoliver914 wrote: Over 20 years of being with T-Mobile. I have left. See pictures below; my file complaints started around August 19th or the week after. I had no data and cell service the moment I left my house. When I called the auto said "problems in your billing area with no eta". This went on for 2 plus weeks. I am an uber driver and could not make a living. This upsets me to tears so I wish not to go into the details again but I am certain you can read it on my file. Also I have attached some of the folks in my area that have been complaining as well. Your folks treated me like I was crazy and like the problem was with me and when I asked for compensation - I was hung up on; I was promised then I was hit with a full payment on my bill or else. NOT COOL TO TREAT YOUR 20 YEAR LOYAL CUSTOMER I know you are a giant company and don't care about little me so it doesn't matter to you my complaint and that you are losing little one customer me but I still wanted to send this in and say my bit. Bye! To TMobile - I am just a number! Wow, I got hung up on too for asking them to solve a problem. Yes, you should have been compensated. Did you report to the FCC? They do mobile phone complaints and will investigate. Es gratis2Visto0likes0ComentariosRe: No Love For Loyal Customers of 20+ Years?
Anyone find a carrier besides T-Mobile with a decent deal. I agree with all the comments here and will try Best Buy to switch.They messed up a promotion for me, forthe airpods and iPhone 14plus. Anyway they couldn't even do a simple promotion or fix correctly and had the nerve to ask if I had a friendto buy the airpods from me. That was my deciding factor to leave T-Mobile after receiving my tax refund so I can buy my phone outright. I'll look google phoneas some suggested. 50% sounds pretty darn good.. There is no customer loyalty. Although AT&T is more expensive,they have a customer loyalty support line and want to help. They helped my neighbor. T-mobile is soscripted they can't even process a promotion correctly or take care of the problem. It's turning into another Sprintwho never cared about the customers.3Visto0likes0Comentarios