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kimbob15
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Joined 6 months ago
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Re: Ordered phone cannot be rerouted to UPS store, what happens if item returned to sender?
Missed my delivery today by about 2 minutes and I'm having the same issue here. What a joke. I don't understand how a t-mobile customer service rep can't go into their system and simply change the delivery to a UPS store, because you definitely can't do it through UPS because it says the sender won't allow it. This is clearly a t-mobile problem. This issue seems like a common complaint and they still haven't fixed it. I went through this same thing a couple years ago and ended up wasting 2 hours at a UPS hub before I finally got my phone. I'm not doing that again. Not everyone can wait around for a 4-6 hour window for a delivery to show up simply to miss it and then have to start the same nonsense over the next day. Thanks for absolutely no help, t-mobile!18Visto1like0Comentarios