Forum Discussion
Ordered phone cannot be rerouted to UPS store, what happens if item returned to sender?
I ordered a new phone and it was supposed to get delivered yesterday but I was not available to receive and sign for it. I will be at work these next few days and wanted to get the delivery rerouted ...
Missed my delivery today by about 2 minutes and I'm having the same issue here. What a joke. I don't understand how a t-mobile customer service rep can't go into their system and simply change the delivery to a UPS store, because you definitely can't do it through UPS because it says the sender won't allow it. This is clearly a t-mobile problem. This issue seems like a common complaint and they still haven't fixed it. I went through this same thing a couple years ago and ended up wasting 2 hours at a UPS hub before I finally got my phone. I'm not doing that again. Not everyone can wait around for a 4-6 hour window for a delivery to show up simply to miss it and then have to start the same nonsense over the next day. Thanks for absolutely no help, t-mobile!
