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magenta1718485
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Re: No support for those affected by the 8/2021 data breach?
An update on this… I have received no confirmation from T-Mobile that my personal data has been deleted from their system. In response to my BBB complaint I received a call on 2/22 fromDavid Thornton (Sr. Specialist, Team CEO,david.thornton5@t-mobile.com ,425-689-3495) who claimed that the McAfee crediting monitoring service was still available and that I should have been given that option when I called T-Mobile customer service. He promised me that I would receive an email from within 2 days with my sign-up authorization. I did not receive it so I contacted Mr. Thornton on 2/28 who has made no further efforts. In the meantime BBB closed my case so I have resubmitted a new one. Additionally, Mr. Thornton sent this to BBB:"Our goal is to ensure that we are providing clear information about how individuals whose information was potentially affected can protect themselves. To that end, we offered identify protection services offered to customers, which includes two years of free identity protection services with McAfee's ID Theft Protection Service, $1 million identity insurance, dark web monitoring, and lost wallet recovery. This offer ended on December 24, 2021."The final sentence clearly contradicts what he told me in person over the phone. I have been in contact with Morgan and Morgan law firm about T-Mobile's handling of the data breach. Their stance has been that they are working for those people who have had their identity stolen. I am asking them to broaden thispre-requisitesince T-Mobile's behavior since the breach has been appalling and obviously needs correction. I suggest others in my situation consider doing the same…ttps://www.forthepeople.com/blog/t-mobile-data-breach/24Visto0likes0ComentariosRe: No support for those affected by the 8/2021 data breach?
So far I have... Requested T-Mobile to delete my personal data that is no longer needed for the running of their business (e.g. my SSN, which turned up on the dark web). They clearly cannot be trusted to store this data securely. Filed a complaint with the Better Business Bureau asking T-Mobile to provide me with free credit monitoring since they did not advise me to do so at the time it was available. Joined a class action lawsuit against T-Mobile. Given what happened I feel there must be consequences. I'm particularly keen to see them punished for not informing their customers of the data breach.42Visto0likes0ComentariosRe: No support for those affected by the 8/2021 data breach?
Thanks for the info but nothing working there. I just checked and realized that I never received an email or textfrom T-Mobile about the data breach, which is another reason I didn't sign up for the McAfee service. I read about the breach elsewhere and and assumed I wasn't affected because I received no communication. This is a horrendous lapse in customer service. Let's see if BBB can help.30Visto0likes0ComentariosNo support for those affected by the 8/2021 data breach?
So today I got a couple of alerts from my credit card companies saying that my SSN was found on the dark web courtesy of the T-Mobile.com hack. While I received an email from T-Mobile lastyear about the hack I did not sign up for the free McAfee credit monitoring offer as I have little confidence in McAfee products in services. Well now that my info has been proven to be leaked I would like to avail of this service as it's probably better than not having it. However it seems as though the offer is no more. I contacted customer service who were intent on installing McAfee Mobile Security on my phone but couldn't grok that I wanted the credit monitoring service, not the crappy software. Is the free service offer still available, does anyone know? Next stop BBB.3.7KViews1like11Comentarios