No support for those affected by the 8/2021 data breach?

An update on this…

I have received no confirmation from T-Mobile that my personal data has been deleted from their system.

In response to my BBB complaint I received a call on 2/22 from David Thornton (Sr. Specialist, Team CEO, david.thornton5@t-mobile.com , 425-689-3495) who claimed that the McAfee crediting monitoring service was still available and that I should have been given that option when I called T-Mobile customer service. He promised me that I would receive an email from within 2 days with my sign-up authorization. I did not receive it so I contacted Mr. Thornton on 2/28 who has made no further efforts. In the meantime BBB closed my case so I have resubmitted a new one.

Additionally, Mr. Thornton sent this to BBB: “Our goal is to ensure that we are providing clear information about how individuals whose information was potentially affected can protect themselves. To that end, we offered identify protection services offered to customers, which includes two years of free identity protection services with McAfee's ID Theft Protection Service, $1 million identity insurance, dark web monitoring, and lost wallet recovery. This offer ended on December 24, 2021.” The final sentence clearly contradicts what he told me in person over the phone.

I have been in contact with Morgan and Morgan law firm about T-Mobile's handling of the data breach. Their stance has been that they are working for those people who have had their identity stolen. I am asking them to broaden this pre-requisite since T-Mobile's behavior since the breach has been appalling and obviously needs correction. I suggest others in my situation consider doing the same… ttps://www.forthepeople.com/blog/t-mobile-data-breach/