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Security para T-Mobile","conversation":{"__ref":"Conversation:conversation:103791"},"id":"message:103791","revisionNum":1,"uid":103791,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:131958"},"metrics":{"__typename":"MessageMetrics","views":16682},"postTime":"2022-11-12T19:14:32.000-08:00","lastPublishTime":"2022-11-12T19:14:32.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My phone was stolen in Europe two weeks ago. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"114","kudosSumWeight":5,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:76093":{"__typename":"Conversation","id":"conversation:76093","topic":{"__typename":"ForumTopicMessage","uid":76093},"lastPostingActivityTime":"2024-02-03T13:41:49.000-08:00","solved":false},"User:user:113191":{"__typename":"User","uid":113191,"login":"silentbacon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-7.svg"},"id":"user:113191"},"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/bS03NjA5My0yNTAzaUE3MDc2QzdFQTY1OTU4QjQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://es.t-mobile.com/community/s/xjbgt85279/images/bS03NjA5My0yNTAzaUE3MDc2QzdFQTY1OTU4QjQ?revision=1","title":"330eefe5-79d0-45a7-b478-b2bfb27ba744.png","associationType":"BODY","width":960,"height":936,"altText":null},"ForumTopicMessage:message:76093":{"__typename":"ForumTopicMessage","subject":"Mystery Lines On Your Account","conversation":{"__ref":"Conversation:conversation:76093"},"id":"message:76093","revisionNum":1,"uid":76093,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:113191"},"metrics":{"__typename":"MessageMetrics","views":11536},"postTime":"2021-09-16T14:29:47.000-07:00","lastPublishTime":"2021-09-16T14:29:47.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills. Nobody in our household has iPhones, but just today I was notified about a DIGITS promo that had been incorrectly applied to my account. As it turns out, T Mobile had allowed someone to add a new line and device on to my account without my knowledge. The best part is, they had been using DIGITS for some unknown reason. Perhaps it is to steal my information, perhaps it is to spam people from my phone number. In any case, customer service did remove it from my account right away, but my bill (after adjustment) is yet still $10 higher than it was last month. This kind of security breach must be something I am responsible for. They have so far been completely silent, and I am wondering what it is going to take for them to make this right. 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Why is it that you are not sending a email or text to your customers before we find out about them on the news? This is getting to be ridiculous. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"187","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:23439":{"__typename":"Conversation","id":"conversation:23439","topic":{"__typename":"ForumTopicMessage","uid":23439},"lastPostingActivityTime":"2023-04-20T09:04:56.000-07:00","solved":false},"User:user:146544":{"__typename":"User","uid":146544,"login":"sh3d3vilinme","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:146544"},"ForumTopicMessage:message:23439":{"__typename":"ForumTopicMessage","subject":"T-mobile gave my personal account to someone else","conversation":{"__ref":"Conversation:conversation:23439"},"id":"message:23439","revisionNum":1,"uid":23439,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:146544"},"metrics":{"__typename":"MessageMetrics","views":840},"postTime":"2023-04-15T16:42:34.000-07:00","lastPublishTime":"2023-04-15T16:42:34.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1742","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12512":{"__typename":"Conversation","id":"conversation:12512","topic":{"__typename":"ForumTopicMessage","uid":12512},"lastPostingActivityTime":"2022-11-29T10:46:23.000-08:00","solved":false},"User:user:155506":{"__typename":"User","uid":155506,"login":"JohnD","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:155506"},"ForumTopicMessage:message:12512":{"__typename":"ForumTopicMessage","subject":"McAfee alerted me my Social Security # was found as part of TMobile breach","conversation":{"__ref":"Conversation:conversation:12512"},"id":"message:12512","revisionNum":1,"uid":12512,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:155506"},"metrics":{"__typename":"MessageMetrics","views":1508},"postTime":"2022-01-26T12:21:41.000-08:00","lastPublishTime":"2022-01-26T12:21:41.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Just got 4 alerts that my SSN was found on the dark web related to T-Mobile breach. This is absolutely ridiculous that we are now put in this position with no recourse. Anyone else experience this, and if so what are the next steps you took to secure yourself. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"272","kudosSumWeight":4,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11045":{"__typename":"Conversation","id":"conversation:11045","topic":{"__typename":"ForumTopicMessage","uid":11045},"lastPostingActivityTime":"2022-10-03T03:26:14.000-07:00","solved":false},"User:user:93228":{"__typename":"User","uid":93228,"login":"Melaniee01","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:93228"},"ForumTopicMessage:message:11045":{"__typename":"ForumTopicMessage","subject":"how come t-mobile don’t care that their data base is hacked?","conversation":{"__ref":"Conversation:conversation:11045"},"id":"message:11045","revisionNum":1,"uid":11045,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:93228"},"metrics":{"__typename":"MessageMetrics","views":219},"postTime":"2022-10-03T00:34:43.000-07:00","lastPublishTime":"2022-10-03T00:34:43.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" how come t-mobile don’t care that their data base is hacked which means customers private personal information is breached and despite my countless efforts to bring this to their attention (twitter, Facebook, email, t-mobile) they literally don’t care and won’t respond. Oh and yes proof provided as well and nothing. 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And what other info ??? And Why Wasn't I Notified Of This By TMobile ?????!!!!!!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"248","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8397":{"__typename":"Conversation","id":"conversation:8397","topic":{"__typename":"ForumTopicMessage","uid":8397},"lastPostingActivityTime":"2022-05-25T22:17:22.000-07:00","solved":false},"User:user:15514":{"__typename":"User","uid":15514,"login":"jkavan38","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-5.svg"},"id":"user:15514"},"ForumTopicMessage:message:8397":{"__typename":"ForumTopicMessage","subject":"filtración de datos","conversation":{"__ref":"Conversation:conversation:8397"},"id":"message:8397","revisionNum":1,"uid":8397,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:15514"},"metrics":{"__typename":"MessageMetrics","views":185},"postTime":"2022-05-25T12:16:08.000-07:00","lastPublishTime":"2022-05-25T12:16:08.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I received an email today from T-Mobile claiming they had a data breach and asking me to click a link to enter my phone number to see if I’m on the list of exposed accounts. Is this legit or scam? 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While I received an email from T-Mobile last year about the hack I did not sign up for the free McAfee credit monitoring offer as I have little confidence in McAfee products in services. Well now that my info has been proven to be leaked I would like to avail of this service as it’s probably better than not having it. However it seems as though the offer is no more. I contacted customer service who were intent on installing McAfee Mobile Security on my phone but couldn’t grok that I wanted the credit monitoring service, not the crappy software. Is the free service offer still available, does anyone know? Next stop BBB. 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