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silentbacon
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Joined 4 years ago
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Mystery Lines On Your Account
Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills. Nobody in our household has iPhones, but just today I was notified about a DIGITS promo that had been incorrectly applied to my account. As it turns out, T Mobile had allowed someone to add a new line and device on to my account without my knowledge. The best part is, they had been using DIGITS for some unknown reason. Perhaps it is to steal my information, perhaps it is to spam people from my phone number. In any case, customer service did remove it from my account right away, but my bill (after adjustment) is yet still $10 higher than it was last month. This kind of security breach must be something I am responsible for. They have so far been completely silent, and I am wondering what it is going to take for them to make this right. I've been a T Mobile customer for about a month now, and every week there is some kind of enormous problem. Regardless of my issues with the company, it would behoove you to double check your plans for new mystery phones that T Mobile has allowed onto them. They won't notify you, but they will bill you for it.
