Forum Discussion
Mystery Lines On Your Account
Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills.
Nobody in our household has iPhones, but just today I was notified about a DIGITS promo that had been incorrectly applied to my account. As it turns out, T Mobile had allowed someone to add a new line and device on to my account without my knowledge. The best part is, they had been using DIGITS for some unknown reason. Perhaps it is to steal my information, perhaps it is to spam people from my phone number.
In any case, customer service did remove it from my account right away, but my bill (after adjustment) is yet still $10 higher than it was last month. This kind of security breach must be something I am responsible for. They have so far been completely silent, and I am wondering what it is going to take for them to make this right. I've been a T Mobile customer for about a month now, and every week there is some kind of enormous problem.
Regardless of my issues with the company, it would behoove you to double check your plans for new mystery phones that T Mobile has allowed onto them. They won't notify you, but they will bill you for it.
I noticed my bill was ten dollars higher this month so went into my accounts and sure enough there is some new phone number added. Waiting now on hold to get this resolved. not happy.
I just found the same thing. Did they do anything? I was just told the add on was canceled so don't worry about it but I had been getting charged for 8 months
They have been charging me since 2020, 2 years and I’m barely finding out.
and the problem continues… today 8/1/22 apparently someone went into a store, added a device and a line to my account as an “authorized user” Don’t know the person. over and hour and a half later, much of the time on hold, I got an assurance from the CS rep that a fraud investigation was being launched and I would hear back in 3-5 business days
I can’t get past “hello” when I go into a store to inquire about my account without showing a drivers license and when I try to use the web site have to go thru several layers of authentication.
How does this continue to be an issue???
I know the feeling that's what's going on my account a lady from Washington DC is on my account when I call customer support they say that there is no body on my account but it's still showing g up on account whe I went to pay my bill it says I need the mane account holders to give me approval to my Owen account her is sherrilin ramirez we have o ly been with t mobile 1yr and 1month they think am crazy what do I do
I went into the store yesterday to upgrade my phone then today I get a message regarding my new line so i log into my account to see what new line they are referring to hoping it was just a misunderstanding and they were referring to my new phone but no there is a new line which I did not authorize.How is that possible this is the second time that this is happened to me. How is T-mobile allowing this to happen.
Happened to our account this morning. We are planning on calling as many times as possible until we get some answers. We did file a fraud report. Seems like this has been an ongoing issue for a while.
I have the samething- two phones bought within a day of each other - sent to another address in Oregon? Been paying since December - UGH - should have caught it early. Whats weird is they paid with another credit card, then i am getting all the subscription bills?
First possible scenario: T-Mobile has had numerous data breaches in the past few years. They just settled a multi million dollar settlement for damages to the victims in the most recent suit. Maybe all of you should look into this and see if your information was part of the data breach because that would certainly entitle you to some compensation for the hassle you're dealing with now.
Second possible scenario: T-Mobile has some shady employees that are adding accounts to peoples lines because they get a kickback in some way. Which would make sense how they accessed and added an account without proper authentication. Even then I thought there was a PIN number that secured your account and it can't be accessed without this number… either way T-Mobile has dropped the ball somehow because fraudulent accounts were added in one way or another.
Of course there could be other scenarios as the root cause of all of this but the fact that it's happening to so many people from all over and they are giving no concern or explanation makes things seem even more shady. I don't know, maybe someone needs to contact a news outlet or an attorney and maybe they will manage to get some answers because they should be held accountable for even letting whatever this is happen. Good luck to everyone. I hope they don't get away with this.
I have a family plan and we added one number on June. However, somehow there was one number on account from June to Jan until recently we got it removed.
every time we call customer service they ask to visit store as number was addded at a store. And, store guys were like we have no idea, customer service has all the data. Recently, We went to store and called customer service to resolve the issue. They credited three months bill for unknown number but refused for the rest of the months. The number was used or connected to any phone. This whole game seems security issue or bug in system that adds more numbers when you are adding only one.
This is second time I am encountering such issue from T mobile. Customer service is quick to respond but never resolves issues. I am done with this none sense which is wasting me time and money. As soon as my phones are paid off, I'll move on to some other service -may be Google.
