Forum Discussion
Mystery Lines On Your Account
Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills. Nobody in our household...
and the problem continues… today 8/1/22 apparently someone went into a store, added a device and a line to my account as an “authorized user” Don’t know the person. over and hour and a half later, much of the time on hold, I got an assurance from the CS rep that a fraud investigation was being launched and I would hear back in 3-5 business days
I can’t get past “hello” when I go into a store to inquire about my account without showing a drivers license and when I try to use the web site have to go thru several layers of authentication.
How does this continue to be an issue???
