Forum Discussion
Mystery Lines On Your Account
Hi, everyone. T Mobile has decided that they want me to let everyone know they should be checking their account immediately for unrecognized devices, lines, and higher bills. Nobody in our household...
I have a family plan and we added one number on June. However, somehow there was one number on account from June to Jan until recently we got it removed.
every time we call customer service they ask to visit store as number was addded at a store. And, store guys were like we have no idea, customer service has all the data. Recently, We went to store and called customer service to resolve the issue. They credited three months bill for unknown number but refused for the rest of the months. The number was used or connected to any phone. This whole game seems security issue or bug in system that adds more numbers when you are adding only one.
This is second time I am encountering such issue from T mobile. Customer service is quick to respond but never resolves issues. I am done with this none sense which is wasting me time and money. As soon as my phones are paid off, I'll move on to some other service -may be Google.
