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magenta3367722
Network Novice
Joined 8 years ago
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Re: Not Receiving calls and delayed text messages
I have been experiencing this issue today all day. Multiple people called my wife to see why i was not answering the phone nor replying back to texts. I restarted the phone multiple times, removed the sim, reinserted sim, restarted the phone and the issue continues. I call myself from my landline and i am not able to receive the call. I went to the T-mobile site, had to reset my password to get in, and texted myself a temp password to test. It was 10 minutes before it came in and i received the message 6 times. Same password - same timestamp. I powered down phone, inserted sim into a different phone that i have and although I could make calls, i still could not receive calls on a totally different phone. No text messages either. Working for almost 30 years in telecom, i am now certain this is not a phone issue and feel pretty confident that this is a network issue. It cant be my account because all other phones in the account work properly. T-Mobile, can you advise if there is a network issue or if there is an existing ticket open to your network engineers?1Ver0likes0Comentarios