Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
I have been experiencing this issue today all day. Multiple people called my wife to see why i was not answering the phone nor replying back to texts. I restarted the phone multiple times, removed the sim, reinserted sim, restarted the phone and the issue continues. I call myself from my landline and i am not able to receive the call. I went to the T-mobile site, had to reset my password to get in, and texted myself a temp password to test. It was 10 minutes before it came in and i received the message 6 times. Same password - same timestamp.
I powered down phone, inserted sim into a different phone that i have and although I could make calls, i still could not receive calls on a totally different phone. No text messages either. Working for almost 30 years in telecom, i am now certain this is not a phone issue and feel pretty confident that this is a network issue. It cant be my account because all other phones in the account work properly.
T-Mobile, can you advise if there is a network issue or if there is an existing ticket open to your network engineers?
