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magenta5200731
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Re: Not Receiving calls and delayed text messages
Can't claim to know that much about cell phone bands, just the comparison I posted. Possibly you could check the bands on you Note to see if consisten with what I've found. Confusing part is that models for different areas of the world have different bands. I used this site plus the Honor and Lumia support site https://www.frequencycheck.com/ Because of different varieties of the same phone,you need to find the model number of the phone, e.g. Honor 6x is BLN-L24. For most phones it's in settings/about phone There's also this page listing the phones with latest TMO bands T-Mobile B71 Phones1Ver0likes0ComentariosRe: Not Receiving calls and delayed text messages
I thnk you are correct in believing tha it i only happening on non-Tmo branded phones I believe it is happening on phones that do not have all the bands T-Mo is using now. I suspect they changed them in expansion of the network. Had an Honor 6x which worked fine up until ealier this year. Honor bands: LTE: 2, 4, 5, 7, 12, 17 Bands After no resolution, I filed a complaint with the FCC to see if that would escalate the issue. Was contacted immediately by a nice lady supposed to be connected with the president's office. She said the engineers asked if I could switch the sim from the Honor to another phone. The only other phone I had was a several year old Lumia 950xl (Australian Model) I did the switch and the problem did go away on that number. Unfortunately, the Honor still has the problem even tho it has a different number now, as does my wife's. Did some checking on the Lumia to see what the difference was. The Lumia's bands are: LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 17(700), 20 (800), 28(700), 38(2600), 40(2300) The additional bands on the Lumia are 17(700), 20 (800), 28(700), 38(2600), 40(2300). As somethin0g of a consolation, TpMo sent me an LG Stylo 4. It only has 2GB ram but is nevertheless pretty fast and has the latest version of Android, plus more bells and whistles, e.g. wifi calling and some android thing that sounds like Apple Face Time. I have tried setting it up for my wife, but she still wants her old Honor even tho it still has a problem 😥 The Stylo bands are: LTE: 1, 2, 3, 4, 5, 7, 12, 13, 20, 38, 41, 66, 71 Comparing the Lumia, Honor and Stylo, it looks like the bands missing on the Honor and present on both the Lumia and Stylo are 20 and 38 so I suspect lack of those bands are the cause of the problem. Can others check their phones' bands for comparison? There seems to be something magic about 20 and 38 which eliminate the problem.. 66 and 71 get the latest T-Mo features, but they don't seem to be required to eliminate the problem we are discussing as the Lumia 950XL doesn't experience the problem and doesn't have those bands. I wish the engineers would be a little more helpful it figuring this out. It has to be hurting T-Mo's reputation as some of the people in this thread have switched. My daughter was on our plan and left. I myself was thinking of trying Consumer Cellular as they got good ratings on Consumer Reports and supposedly used the ATT network. But then I read that they had started using the T-Mo network also, so that wouldn't help. I'm only still here as we have 4 lines for $100 and have two phone without the problem. Others might not be so lucky1Ver0likes0ComentariosRe: Not Receiving calls and delayed text messages
Sounds like yours may be an important clue. What good are current cell phones with only 2G. I don't think John Legere would crow about "the best 2G network!" BTW another verified delayed text last night. Usually, it's hard to tell. Got a text at 8:55pm. Considering the sender, thought it was odd and asked when ht sent it. 5:22pm. Suggest more people contact the FCC as per my previous message. TMO support has been very responsive even if they haven't been able to provide a solution. I suspect that, like in most big organizations, there is a limit on how many resources they can get bring to bear. A little outside shove might help.2Visto0likes0ComentariosRe: Not Receiving calls and delayed text messages
Same problems continue here. Wife told me this afternoon she tried to call me twice from a few miles away and it told her I was out of the calling area. Of course, I was sitting at home like usual. That's a variation on going straight to voicemail. Reinforces my thoughts that it's some routing issue where it can't find our phones to give us the call. Would also explain delayed SMS; the message is held til the network can find your phone, I am going to file a complaint with the FCC. Legere is a good CEO and once he receives some complaints from the FCC, I expect he'll put enough resources on it to get it fixed. Only problem I see is the form has limited categories of problems and ours are not in it. Will try anyway. Suggest others do also. https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=397440Visto0likes0ComentariosRe: Not Receiving calls and delayed text messages
More problems this afternoon. Couldn't find my phone tho I knew it was somewhere in the house. Used my wife's phone to call it, but it would not ring. Went to voicemail. Eventually found it otherwise. The phone did not show any of the 3 calls that went to voicemail. Disappointing news about Consumer Cellular: they used to run only on ATT's network. Now they use TMO too, so switching would not guarantee an escape from the TMO network problem Will try the FCC. https://consumercomplaints.fcc.gov/hc/en-us0Visto0likes0ComentariosRe: Not Receiving calls and delayed text messages
No improvement here and it can have bad consequences. Friday was sitting in my chair and got a call from a lawyer I help out. She complained of trying to call several times previously. Clients were sitting in her office to sign paperwork I had prepared and a question came up. Looked at my voicemail and sure enough, there were two voicemails from within the previous hour. After we spoke, I called her back a couple of times to make sure there weren't any more missed calls. Seriously need to look into another carrier. Consumer Cellular runs on the ATT network and gets good ratings from Consumer Reports.1Ver0likes0ComentariosRe: Not Receiving calls and delayed text messages
Agreed. Support has been attentive, but they are out of ideas. The problem has been reported in all brands of phones, even an iPhone recently. They wanted me to swap sims with my old Windows phone that I barely use and so haven't experienced the problem, but it would have been a real pain, esp. Since my daily driver Honor 6x is much faster than my old flagship Lumia 950. The Honor's camera ain't very good, but it is speedy. Anyways, have thought from early on it was a network issue. Since it's intermittent, it's probably hard ot diagnose.5% discount making it even cheaper than our old grandfathered in family plan. Hate to leave as support has been good on TMO, but a phone that's not reliable isn't worth much.1Ver0likes0ComentariosRe: Not Receiving calls and delayed text messages
FWIW. Occurred to me that this must be some sort of routing issue. The wife sometimes gets a message that I am out of the calling area before the call goes to voicemail. Perhaps, the network is trying to route the call to another network and can't find me, even though I'm sitting at the house. My daughter had a number that had belonged to another family. Her Walgreens prescription account kept showing a previous owners name. Walgreens put her number in and the other family showed up, even though she had the number for a couple of years. Seemed like it must have been a problem with the Walgreen's database, but on further investigation, there appeared to be some other database that contained it. No one seemed to be able to do anything about it. Is there some central database of cell numbers? Was just poking around with the history of my number and it showed up as originally being with Cingular, which then became ATT wireless before I switched to Verizon for a few years because coverage by Cingular/ATT in New Orleans was so bad. Eventually switched to TMO. No idea how that could start causing problems over the past 6-8 months, but TMO support doesn't have any better suggestions. Don't know if many are still watching this thread or if they have left TMO as I am considering, but what is the history of the numbers that have been acting up?2Visto0likes0ComentariosRe: Not Receiving calls and delayed text messages
Had a few more occurences yesterday: in the morning I went to my bank's website. With 2 factor authentication enabled (a very good idea), it wanted to text me a code.Said ok. Code never arrived. I eventually went back in and told it to email me. Worked fine. When the wife got home about 3:30 pm, she complained that she had called and texted when she left work. Call went straight to voicemail and she was so disgusted she didn't bother leaving one. Suspect many more are having the problem, but if the caller doesn't leave voicemail, they don't know about it. She also said that she had texted me when she left work.Sure enough, a few minutes after she arrive, the messages from the bank and from her arrived. the one from her was maybe 30 minutes late. The one from the bank was more delayed, maybe an hour. Of course, the timestamp on both was when I received them, not when they were sent. Wonder if ATT has any cheap plans? Had been very happy with TMO for years, but a phone you can't rely isn't worth it.0Visto0likes0ComentariosRe: Not Receiving calls and delayed text messages
If you don't buy a T-Mo version of a phone, it most likely will not support WiFi calling. None of my phones ever have. In any case, I agree that it's not a signal strength issue mine happens at home almost all the time and I always have 4 bars. From what I read about the booster, you can get one for free from them as long as you are a prepaid customer.0Visto0likes0Comentarios