Forum Discussion
No se reciben llamadas y los mensajes de textos se demoran
Hi all, trying to find a resoultion to this issue that's been happening for the past 5 months. My phone is an unlocked HTC u11. Randomly I will not receive calls when I have full bars. No borra...
We know it's super important to get calling and delayed messaging issues like this resolved. Issues like those can be caused by another of issues but we do have some troubleshooting steps you can follow that'll help. Nuestra No se puede llamar, llamadas interrumpidas y otros problemas de llamadas is the best place to start for resolving issues with incoming calls going directly to voicemail. You can use our Solución de problemas con mensajes de texto for some helpful steps with delayed messages. If you're using a Non-T-Mobile device, you'll want to place your SIM into a T-Mobile supported device to see if the issues continue. If they only happen only in the Non-T-Mobile device, a last resort will be resetting the phone. For T-Mobile branded devices, please follow the steps in the links above, and Community-2153 and have our Team of Experts or T-Force team to file a Trouble Ticket. Thanks everyone.
Agreed. Support has been attentive, but they are out of ideas. The problem has been reported in all brands of phones, even an iPhone recently.
They wanted me to swap sims with my old Windows phone that I barely use and so haven't experienced the problem, but it would have been a real pain, esp. Since my daily driver Honor 6x is much faster than my old flagship Lumia 950. The Honor's camera ain't very good, but it is speedy.
Anyways, have thought from early on it was a network issue. Since it's intermittent, it's probably hard ot diagnose.5% discount making it even cheaper than our old grandfathered in family plan. Hate to leave as support has been good on TMO, but a phone that's not reliable isn't worth much.
