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magenta7577739
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Joined 6 years ago
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Assurant will not send replacement. T-Mobile is no help
I lost my phone 2 weeks ago. I filed online with Assurant via T-Mobile website, and my claim was approved immediately. Assurant shipped overnight a replacement device with FedEx. Since then, everyday I spent hours goingto FedEx store and T-Mobile store to contact FedEx customer service and Assurant to try to get the replacement phone. I got the full run around experience between Assurant telling me to contact FedEx because FedEx has my package, and FedEx telling me to contact Assurant to confirm shipping address. Assurant even tried to get T-Mobile Care involved, and T-Mobile Care was no help at all. Currently package is stuck at FedEx in progress to be returned to sender (I have email confirmation from FedEx), but Assurant continues to tell me to go home and wait for package to arrive next day or contact FedEx. At this rate, I will never get this replacement phone. Since i need a phone for work, plus contact families and friends for holidays and setting up travel plan, I may have to leave T-Mobile after 20+ years with them, and go to Verizon…especially considering I am paying for monthly phone service and monthly insurance fee that I haven't been able to use for 2 weeks and this can last up to several months687Visto0likes1Comentario