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magenta9313609
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Joined 6 years ago
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On Us with AirPods promotion & rebates
We just upgraded our 4 iPhones with the On Us with Apple AirPods promotion with rebates. We are already regretting it. First the promotion credits to your account are spread over 30 months. That's 30 months that you are now locked into T-Mobile. Second the promotion / rebate site DOES NOT WORK. When I contacted T-Mobile they sounded surprised that I was having an issue. Search the forums and you will see that this has been an issue for a lot of customers. This is a bait and switch tactic. I regret upgrading with T-Mobile. We should have just moved to Verizon. Since T-Mobile customer service monitors this forum, I want the rebates for the AirPods and iPhone trade ins taken care of immediately or I will report this to the BBB. This is clearly a known issue that T-Mobile has failed to address.25KViews12likes27ComentariosRe: On Us with AirPods promotion & rebates
The T-Mobile promotion / rebate site still does not work. This is a great way for T-Mobile not to have to pay anyone rebates since this delays the submissions past the due date. Why do we have to submit for the rebate anyway? Why isn't this automatically done by T-Mobile? We have been T-Mobile customers for years but this kind of business practices is why we left AT&T. I will be looking at deals we can get with Verizon to switch.11Visto6likes0ComentariosRe: On Us with AirPods promotion & rebates
Carriers like AT&T and Verizon are very clear about locking customers into contracts. T-Mobile pushes the un carrier never any contract. So if you have promotions that lock you into contracts for 30 months, you don't get to advertise being the un carrier with no contracts. It's misleading. If you are the un carrier why make customers have to submit for a rebate online within 30 days?Why not just handle that all on the T-Mobile side? Just give the customer a rebate credit on their account and be done with it. Instead of counting on a percentage of customers that will never see the rebate because they missed the 30 day time limit. These are tactics I would expect from AT&T and Verizon but not from a company that advertises being theun carrier. Happy Holidays everyone!4Visto3likes0Comentarios