On Us with AirPods promotion & rebates

The T-Mobile promotion / rebate site still does not work. This is a great way for T-Mobile not to have to pay anyone rebates since this delays the submissions past the due date.

Why do we have to submit for the rebate anyway? Why isn't this automatically done by T-Mobile?

We have been T-Mobile customers for years but this kind of business practices is why we left AT&T. I will be looking at deals we can get with Verizon to switch.

I just tried the promotions site and it also seems to not be working for me BUT I'm sure they are fixing it, because I switched from AT&T to T-Mobile this year and got a new iPhone 12 and Apple Airpods was able to redeem a rebate for the AirPods before. I just upgraded another device I had for a similar promotion w/ free Airpods.

Also, to the person complaining that the promotional credits are spread out over 30 months, they explain that multiple times when you sign up and it's in the details on the website when you sign up for the promotion. Don't blame T-Mobile because you don't know how to read. You're still getting a free phone so what are you complaining about? Verizon isn't going to pay off the phone for you or give you a free phone, they'll only give you $500, in the form of a Verizon gift card, when you trade in your device, which is less than half the price of a new phone, and if you read the fine print (which you clearly don't know how to do) you still have to stay on their plan for at least one year or they'll charge you the $500. All carriers have some sort of condition for you to stay with them for a certain period of time as part of their promotions. That's how they get you to stay. 

Carriers like AT&T and Verizon are very clear about locking customers into contracts. T-Mobile pushes the un carrier never any contract. So if you have promotions that lock you into contracts for 30 months, you don't get to advertise being the un carrier with no contracts. It's misleading.

If you are the un carrier why make customers have to submit for a rebate online within 30 days? Why not just handle that all on the T-Mobile side? Just give the customer a rebate credit on their account and be done with it. Instead of counting on a percentage of customers that will never see the rebate because they missed the 30 day time limit.

These are tactics I would expect from AT&T and Verizon but not from a company that advertises being the un carrier. 

Happy Holidays everyone!

I switched from Sprint to T-Mobile and upgraded to 4 IPhone13Pros.  I got the AirPods on us promotion and asked all the questions because I seem to get burned every time I upgrade.  Now they are telling me that only 1 of the AirPods are eligible for the rebate.  Not one person that I talked knew this.  The first person told me that that were all free all I had to do was pay the taxes.  Another person told me after I saw the charges on my bill, that I will be credited double next billing cycle.  We got disconnected in the middle of this conversation and she never called back.  The next person then tells me that I have to apply for the rebate and didn't even know that until she was reading it as we were talking.  She was disappointed herself because she got the AirPod promotion for her family.  Then she tells me that I have to do a rebate for all 4 AirPods.  While trying to apply for rebate which was not working she reads further and says that I am only getting the rebate for 1 of the AirPods not all 4. So I ask for a supervisor because I am furious at this point.  Well the supervisor said that I to send the other three back if I don't want them and only because I didn't open the boxes. The one box that I opened can not be returned.  Trust there's more to this saga because I was on the phone for hours.  I trusted that the sales persons knew what they were doing and I didn't have the promotion in front of me, however I asked them to tell me everything I need to know because I have been burned before. So if I ask you to tell exactly everything that I need to know then don't lie to me with a bait and switch. I didn't want to go with T-Mobile because of their reputation, however I think all of these carriers have bad reputations.  I still can't believe this happened because I spent so much time asking all the questions from the beginning.  I was on the phone so long that the salesperson gave me a curtesy credit for taking so long.  

@vivichi56 i love a person that can read 💞💕 thank you for sticking up for us! we appreciate it & value you!

The rebate site still is not working. No estimated time to have this fixed.

Is the part that is not working for everyone the fact that the rebates site is asking for a 15 digit IMEI# and airpods only have a 10 digit serial#?  That's what is happening to me, so I can't get past that point to get the rebate for the airpods.  There is no 15 digit #on airpods, that is for iphones.

Logging back into this thread to address a few things:  
AIRPODS DO NOT HAVE AN IMEI NUMBER, which I can't believe has to be said. You are supposed to use the IMEI of the PHONE which was purchased as part of the promotion, and AGAIN this is explained on the website, in the same section where they explain that the promotion is spread out in monthly bill credits:

SECONDLY, to address this:

"T-Mobile pushes the un carrier never any contract. So if you have promotions that lock you into contracts for 30 months, you don't get to advertise being the un carrier with no contracts. It's misleading."

In 2016, Moshe Farhi, who ALSO didn't read the fine print, filed a class action lawsuit against T-Mobile for misleading advertising, when he was billed for the remaining balance of his device after cancelling phone service. This lawsuit was DENIED by the courts because:

IT IS CLEARLY STATED HERE THAT THE COST OF THE DEVICE IS SEPARATED FROM THE COST OF SERVICE. Not only that, even if youdidn't read that on the website (which, by the way, took two seconds of Googling to find this) IT IS EXPLAINED WHEN YOU SIGN UP for the phone plan that the promotional credits are spread out This is NOT misleading, you just didn't do your research.

I just resent being told I have to upgrade my phone or it won't work on TMobile network after months if being threatened then low and behold you can now get a sim card so you can enjoy the full TMobile experience I didn't have a say in TMobile taking over Sprint I feel that I should get all TMobile benefits as a forced TMobile customer my bill is still a Sprint bill  and a Sprint plan that should be changed as a courtesy of being forced into the TMobile network especially since every time I sign in I'm told welcome to the TMobile family and that I will enjoy all TMobile has to offer what a crock I switched from TMobile years ago because of their awfully customer service and sneaky practices Sprint was great now I have to switch phone companies because I see no benefit to being part of the TMobile family fyi spreading phone payments over months at time is just the same as being locked into a contract you insulting people on this site does not make me want to be apart of TMobile how totally unprofessional and disgraceful for a company to treat someone