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magenta9529795
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Porting Problem Google Voice to T Mobile
I transferred my number from google voice to T Mobile, sharing my experience to help others. Setup google voice mail pin Asked T Mobile rep to port my google voice number over my existing t mobile number bygiving phone number as account number and voice mail pin as pin number Number ported over successfully in 15 minutes, message received from t Mobile and google voice that number has been successfully ported. BUT THERE IS A PROBLEM Ported number from google voice not working (if you call it says subscriber you are dialing is not active. Old t Mobile number still active. Noticed in my t Mobile app, my line is deleted while others are active. Called two times and reps said to call after 24 hrs, standard answer. Same issue after 24 hrs, talked to 4 representatives and they tried everything, rebroadcasting, channging phone in Apple ID,applerep was involved 😞 etc etc Begged last rep to see why line was not active on my account. She did something and it worked . Phone was disconnected while she was making changes. 35 hours without phone nightmare ended. I could not find the root cause but Account history changes says new line was cancelled and added back again. Hope this help others. Note: T Mobile reps were professional and trying to help but I wish somebody would have paid attention to the fact that number was successfully transferred and it was line not attached to the plan that I happened to notice.1.7KViews0likes1Comentario