Forum Discussion
Porting Problem Google Voice to T Mobile
I transferred my number from google voice to T Mobile, sharing my experience to help others.
Setup google voice mail pin
Asked T Mobile rep to port my google voice number over my existing t mobile number by giving phone number as account number and voice mail pin as pin number
Number ported over successfully in 15 minutes, message received from t Mobile and google voice that number has been successfully ported.
BUT THERE IS A PROBLEM
Ported number from google voice not working (if you call it says subscriber you are dialing is not active. Old t Mobile number still active.
Noticed in my t Mobile app, my line is deleted while others are active.
Called two times and reps said to call after 24 hrs, standard answer.
Same issue after 24 hrs, talked to 4 representatives and they tried everything, rebroadcasting, channging phone in Apple ID, apple rep was involved 馃槥 etc etc
Begged last rep to see why line was not active on my account. She did something and it worked . Phone was disconnected while she was making changes. 35 hours without phone nightmare ended.
I could not find the root cause but Account history changes says new line was cancelled and added back again.
Hope this help others.
Note: T Mobile reps were professional and trying to help but I wish somebody would have paid attention to the fact that number was successfully transferred and it was line not attached to the plan that I happened to notice.
Hopefully it's fixed. Here's my experience. I just went thru this 馃懟Port as I term it. You must use Twitter support via Direct message! They will send a link to verify acct. @twitterhelp. Susan fixed my issue saying it was stubborn registration. My phone kept unknown number for ~24hrs then showed correctly. Make sure phone has right SIM in and is powered on. They gotta send a signal like cable TV. Whatever Twitter support did enabled voice, text & data on the correct (port in) number.
I used chat 4x (who said they had no access to acct & call) , store 3x (Had no use let's try new SIM, if not we can call) then 1hr on Twitter w/ Susan (or whomever).
My phone kept old number & the port was promptly completed. (I took time to get pin & acct # from the big V) The problem was the port in number would give disconnected error upon calling 9r texting. The website and app both say active and fully ported! My T-Mobile line kept old number & weirdly I logged in using that. I registered for access after completing fix. I don't know if it's because I could only login w/ phone number or what. Verizon actually closed my account upon port out! They even deleted my login to billing etc. I know how insane. I suspect it's a system issue from merger, primary line change or something odd. T-Mo must have an insane database & tools. I guess after China stealing their IP its made them paranoid about tool access.
TLDR: Use Twitter Tech Support! They are the T-Mobile Tech Magiks!
