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Marcia_1986
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Joined 3 years ago
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Home internet becoming unreliable after few months
We got T-Mobile home internet AND upgradedto Magenta Max at the same time on our phone plan because it was a total of $50 per month (either pay $50 per month for internet or upgrade to Magenta Maxon phones for $20 and then pay $30 for internet). The internetworked great for the first 2 months. Thenit started dropping signal once, twice, now multiple times a day. I workfrom home and can't be on a zoom call when signal drops. Mywork computer takes longer to find the signal once droppedthan other devices due to vpn and firewalls but that's how companies keep data secure. I've called a T-Mobile and been on the phone for an hour doing all their tests. I was transferred to another tech who told me see how it works tomorrow now. He said he'd call me at 2pm to see if any drops that day. I recorded drops at 8am and again around 9:30. Then when he tried to call me, internet dropped again and the call went t9 voicemail instead after 1 ring. He left a message saying he assumes all good but call back if issues and here's 800 number. So no way to get him personally without going through the whole process again. I'm done and calling comcast to set up fiber optics. I live near Phoenix and was happy knowing T-Mobile home internet was available for my address since they were rolling it out to limited areas only. suspectthey've now accepted more customers than their service can accommodate especially after reading all the negative messages about the service on this site.1.3KViews6likes9Comentarios