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Marcus2020
Network Novice
Joined 4 years ago
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I have been having t mobile home internet issues for a while apps say I have no internet everything slow. I contract t mobile more then 30 times in a month. I opened 3 support tickets all say wait tell the network is upgraded but they don'thave any plans for the network to be upgraded. Even T mobile executive teamsays wait tell the network is upgraded. They don'tknow how long. When I restart the modem, I get good speeds for 5 Minties then it drops. every time I call, they say to wait tell the network is upgraded I emailJonFreier no response I dm him on twitter no response. I told everybody on Twitter not to get t mobile home internet. I don'tknow what else to do I filled a complaint with the FCC that's how I got the t mobile executive who says wait tell the network is upgraded but won'tgive me a date becauseThey don'tknow. Does anyone else have any Ideas on what I can do.Re: Restart router daily?
I am having the same issue from where it drops down to 45 from 331 10 minutes after unplugging and plugging the gateway back in called tech support multiplies tickets all they said wait to the network is upgraded I filed a complaint with the FCC t mobile executive team said wait to wait to the network is upgraded and they are not going to upgrade my area anytime soon. 331 down to 41 down after 10 minutes restartingthe gateway is a big drop. When I call support, they say everything is fine but it's not. I called so much I got a phone call from someone you have called us more then 30 times this month. This issue was on the Nokia trash can modem. and it's on theArcadyan modem. I don'thave the Nokia trash can so i don'tknow if it has this issue.13Visto0likes0ComentariosRe: New T Mobile home gaetway
T mobile will not give you a new modem at all if you want one they said this to me twice •Beginning January 12, ship-to orders will begin receiving either the Nokia or Arcadyan Gateway based on device availability. oOnly one device will show in Dash at the time of activation, the device the customer receives will be determined by inventory. oWarranty Exchange devices will be replaced with like for like units. •There is no ability to select which gateway device a customer will receive. •Both devices provide the same functionality and performance, with a similar look and feel. oSince all of our 5G Gateways offer the same key features and experience including Wi-Fi, multiple home network (SSID), and a connection to the massive capacity of T-Mobile's 4G LTE and 5G networks, requests to swap from a 5G Gateway to a different 5G Gateway are not supported18Visto0likes0Comentarios