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MarkS
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Re: Anyone else having problem activating galaxy watch 4 as standalone?
Update - I can't believe how confused T-Mobile/Sprint tech support has become. No one has called me back on my ticket supposedly to the back office to work on the Galaxy Watch 4 stand aloneissue. Was promised a 48-72 hour turn around time on ticket SD7783155. from last week. So - decided to give it one more shot today. Waited 50minutes with customer support to transfer me to tech support. I transferred to tech support to find the ticket still open, but now the ticket says it is to send me a booster. Lte service signal is not the issue. I have tried multiple locations with 4 bars including in a tmobile store sitting at their table for an afternoon. (Also see the last post with emergency call testing). Again to show how messed up everything is - when asking for a supervisor after finding the tech support person wanted to factory reset my watch and start from scratch (which I have done maybe 20 times) I asked for supervisor. My call was disconnected with a recorded message that there were system errors that couldn't complete the call. Thankfully, supervisor by the name of Annie called me back. She went back through the notes and couldn't figure out anything. She offered to work on this off line (with really no plan) so I asked why we couldn't escalate further. She said her boss was at lunch. I asked her to find someone who could help. No one is available. She said she would call me back in an hour. The call ticket is I2226600550. Will wait for a call, but I guess I am beyond holding my breath. It seems at this point, T-Mobile is totally beyond help...0Visto0likes0ComentariosRe: Anyone else having problem activating galaxy watch 4 as standalone?
Update - so after working a full day with T-Mobile, we find that the ICCIDis not writing from the T-Mobile back end to my Samsung Galaxy Watch. For the novices out there, that is what I understand to be the esim (electronic sim) identifier that the watch needs to get lte service. So - Tmobile finally did a ticket to their back office (where the average customer has no chance of talking to) to find out why their system will not write the ICCID to the watch. In the mean time, I have just gotten tired of the run around. Being a 20 year (yes since 2003 of Sprint) I finally lost my patience and went over to the V Store (you will have to figure it out). They set me up with an account, their system wrote the ICCID to the watch and in an hour I had a new account, with two phone numbers and a stand alone Samsung Watch 4. It is absolutely great!!!! When the watch gets out of range of my phone's bluetooth and wifi, it automatically switches to the carrier lte service. All the BS about this not being a stand alone watch preached by half the tech department at T-Mobile is total hogwash. The watch now does exactly what I needed - it is never off line (unless it runs out of battery). I will be purchasing a watch for my Mother with Alzheimer's and will be tracking her with the Google Find My Device App. Contacted Life360 and trying to find out if they will port the app to Wear OS. Again - for all the people who are believing the stories being told by T-Mobile. The Samsung Watch 4 is capable of stand alone. THE ISSUE IS WITH THE CARRIER PROGRAMMING AT T-MOBILE. The issue is definitely that their system will not identify the account and send out the ICCID to the watch, therefore the watch will never be able to connect to their network. Just a side note for those of you naysayers. Turn off your bluetooth and wifi on your phone. The Samsung watch will convert to emergency calls only. Dial 911 and apologize for the test call. What happens, the watch goes to emergency stand alone mode and by default becomes a STAND ALONEunidentified watch device on the lte network. Because it is emergency, the phone will connect to 911 on the lte network (but of course it doesn't have ICCID so can't be identified to connect to the back end of T-mobile). To bad - so sad T-mobile - you are losing great customers that are trying to help you get it straightened out.1Ver0likes0ComentariosRe: Anyone else having problem activating galaxy watch 4 as standalone?
Wow - what a mess - On the phone another 3 hours tonight with TMobile tech support…. I do want to let you all know that TMobile customer service and tech support are lying to their customers. After spending about 2 hours on line, a tech by name of Michael, brought Samsung tech support on line for a joint call. AlRashid from Samsung took my watch model number, serial number and imei number and verified that the Samsung Watch 4 with LTE is carrier unlocked, has an internal sim and all that needs to happen is the proper activation at carrier. During this time, Michael just dropped off the line - so no further on that call - TMobile skirted around the issue again. Called tech support back - tech by name of Saydi told me to go back to TMobile store for the 10th or so time - Store has been escalating about 6 weeks. Saydi skirted around the issue for a second time - no help from on line tech support - they just pass the issue somewhere else. This is nuts that TMobile is so clueless - talking with half their techs, they are saying the watches are not stand alone. The other half understands the issue, but I have not been able to find the right tech or combination to get this working. Looking even on this thread and others in this community, some people get the right combination - some don't and many are just giving up and returning their watches. Come on TMobile - get the issue under control - get the plan and setting right and train your tech staff. THIS IS POSSIBLE - TO MANY PEOPLE ARE REPORTING EVENTUAL SUCCESS!!!!!!! Like Quote1Ver0likes0ComentariosRe: Watch4 LTE - no texts
Wow - what a mess - On the phone another 3 hours tonight with TMobile tech support…. I do want to let you all know that TMobile customer service and tech support are lying to their customers. After spending about 2 hours on line, a tech by name of Michael, brought Samsung tech support on line for a joint call. AlRashid from Samsung took my watch model number, serial number and imei number and verified that the Samsung Watch 4 with LTE is carrier unlocked, has an internal sim and all that needs to happen is the proper activation at carrier. During this time, Michael just dropped off the line - so no further on that call - TMobile skirted around the issue again. Called tech support back - tech by name of Saydi told me to go back to TMobile store for the 10th or so time - Store has been escalating about 6 weeks. Sadi skirted around the issue for a second time - no help from on line tech support - they just pass the issue somewhere else. This is nuts that TMobile is so clueless - talking with half their techs, they are saying the watches are not stand alone. The other half understands the issue, but I have not been able to find the right tech or combination to get this working. Looking even on this thread and others in this community, some people get the right combination - some don't and many are just giving up and returning their watches. Come on TMobile - get the issue under control - get the plan and setting right and train your tech staff. THIS IS POSSIBLE - TO MANY PEOPLE ARE REPORTING EVENTUAL SUCCESS!!!!!!!5Visto1like0Comentarios