Anyone else having problem activating galaxy watch 4 as standalone?

Update - I can’t believe how confused T-Mobile/Sprint tech support has become.

No one has called me back on my ticket supposedly to the back office to work on the Galaxy Watch 4 stand alone issue.  Was promised a 48-72 hour turn around time on ticket SD7783155. from last week.

So - decided to give it one more shot today.  Waited 50 minutes with customer support to transfer me to tech support.  I transferred to tech support to find the ticket still open, but now the ticket says it is to send me a booster.  Lte service signal is not the issue.  I have tried multiple locations with 4 bars including in a tmobile store sitting at their table for an afternoon. (Also see the last post with emergency call testing).

Again to show how messed up everything is - when asking for a supervisor after finding the tech support person wanted to factory reset my watch and start from scratch (which I have done maybe 20 times) I asked for supervisor.  My call was disconnected with a recorded message that there were system errors that couldn't complete the call.

Thankfully, supervisor by the name of Annie called me back.  She went back through the notes and couldn't figure out anything.  She offered to  work on this off line (with really no plan) so I asked why we couldn't escalate further.  

She said her boss was at lunch.  I asked her to find someone who could help.  No one is available.  She said she would call me back in an hour.  The call ticket is I2226600550.  Will wait for a call, but I guess I am beyond holding my breath.

It seems at this point, T-Mobile is totally beyond help...