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melisaj99
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Re: iphone voicemail greeting
Update for y'all. After another round with support I told them that I was going to cancel my service with T-Mobile. I was a Sprint customer and never actually "chose" TMobile anyway. I let them know this on the standard post-support survey. Woke up this morning and my voicemail was working. No idea why. If I had known threatening to leave would have solved the problem, i would have done this months ago! 😀 I do know that this issue had nothing to do with the phone itself but otherthan that no idea. My hunch is that it did have something to do with the iOS update, but then again my family all have the same service, same phone, all former Sprint customers from long ago,and they had no problems at all….Thank you folks for the suggestionsand I hope your issues get to some sort of resolution faster than mine did!19Visto2likes0ComentariosRe: iphone voicemail greeting
Update...I have spent an additional 2 hours on chat with support, gotten transferred to multiple different "experts" and no one knows what to do. I am to the point now where I want to break my contract and ditch this service. Too bad they won't let me out without having to give up my first born in fees and charges. So unhappy right now. Three months without a functioning voicemail. I miss the old Sprint. Was a loyal customer for a couple decades. What terrible customer service. The had opened me a ticket and allegedly called me aboutit. ONCE. It was so early in the morning I was still asleep. Since my voicemail doesn't work I had no opportunity to call anyone back. And they only called me this once. Now this last time with chat, and I am having to repeat the same troubleshooting over and over and over with each new person they send me to. I am so done.14Visto0likes0ComentariosRe: iphone voicemail greeting
Good question. I am trying to use the T-Mobile one and tech support had me trying to reset things from both aspects. The iPhone voicemail had my greeting saved and selected to be used, but that didn't change anything. Same result. Nothing worked.15Visto0likes0Comentariosiphone voicemail greeting
iPhone 12 Pro Max. Voicemail one day just stopped playing my personal greeting and will only play the default. It lets me record a new greeting, says "your greeting will be used" and then when you call again the old default greeting continues to play. Not only that it does not save any voicemails that are left by a caller. Spent two hours with tech support chat and they reset the voicemail, had me do updates and restarts, and nothing worked. They opened a ticket but it's been a week with no resolution. I still do not get voicemails and the greeting is still the generic greeting. I have tried switching the kinds of greeting from personal to phone number to my name and back again. Nothing has worked. Does anyone have any suggestions? I don't think doing a complete reset on my phone will do a thing as this really appears to be ont mobile's end. ¡Ayuda!