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Mountain-Girl
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Joined 2 years ago
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Re: T-Mobile doesn't seem to care about existing customers
Yeah, Surly A LOT of smoke blowing out when it comes to saying they are the largest and the best. Several of my friends, and myself included, have reached out with written complaints to the Attorney General here in Connecticut about their terrible customer service when you need help with anything ( IT'S ALWAYS 100 % UNRESOLVED ) and how they NEVER perform maintenance to keep their towers up to date. For the past 5 years, I was told over and over they were working on them and they will be back up and running smoothly shortly! Well hell! I hope they're not still employing those same workers 5 years later. They definitely need to restructure their entire operations from bottom up. You can be the best if you really want it! It's apparent they just want to throw that verbiage out there and not act up on it at all! 😔 Word of mouth, is your worst and your best advertisement! Something they need to ponder on.25Visto1like0ComentariosRe: T-Mobile doesn't seem to care about existing customers
Luckily, I don't have a contract with them. I have always done prepaid. So I guess my only options at this point is to switch as you suggested. Like many, I am retired and of course "on a budget". So the plan price was within my means. But, what good is it doing me paying for something I don't even get? I guess I'll just have to bite the bullet and change carriers like many other unsatisfied customers have done.😞 Thanks for the response! I appreciate it. 🙂26Visto0likes0ComentariosRe: T-Mobile doesn't seem to care about existing customers
I have tried and tried without any resolution to get them to resolve my cell phone coverage. They state and the WEBSITE COVERAGE MAP states that I have 4G and 5G extended service at my address. NOT SO! I have ZERO cell phone reception. Not even 1 bar on 4G. I just keep getting told over and over again for months now that they are working on the tower. ( A lot of good that did me the other night in a snow storm of 20 inches my phone only comes in over my WiFi and I lost that! ) So if I needed help, I was out of luck to say the least! It's funny though that my neighbors that live close to me have Verizon and or AT&T and their coverage is superb! They claim to be of the best for coverage, but NOPE! NOT TRUE TO THEIR WORD AT ALL! So basically, I can only use my cell phone over the WiFi. Why am I paying them monthly (T-Mobile) again? Oh yeah, I totally forgot, I can drive 30 miles to the city and maybe connect to cell coverage and use it there once every year or so!!! Today they tried to have me buy a WiFi hotspot to use. I told the ( very nice by the way gentleman, Harris ) I'm already paying monthly for NO SERVICE and now you want me to pay for you to send me a WiFi hotspot on top of that so I can have the service you promised? NOPE , NOT TODAY OR ANY OTHER DAY! YOU HAVE GOT TO BE KIDDING ME , RIGHT?! I just sent an email to our ATTORNEY GENERAL for the State of CT. He actually had a small segment on last week about all of the problems with cell phone carriers and said to reach out to him with any ongoing problems. So if any of you are in CT. Give him a shout out that you are having problems. 🙂 I am so OVER paying out money for companies that don't hold up on there morals, values, and promises! Grrrrrrrrrrrrr!!!!!!23Visto1like0ComentariosRe: T-Mobile doesn't seem to care about existing customers
The sad thing is, is that after all of us posting on here regarding our different problems, they still continue to ignore all of it. One would think they would strive to be better because of the other competition that is out there. WORD OF MOUTH IS YOUR BEST AND WORST ADVERTISEMENT! The word of mouth here is..... Switch to a better carrier. What do they not understand about all of the negative ratings and unhappy customers? Do they even care? It's sad, because I used to give them a 5 star rating. They were good when I first switched over to them some years back. But now? I won't even recommend them to anyone. All I ever get is: The towers are being worked on/upgraded. That has been 15 months now! Come on T-Mobile! Get with the program! Your name and reputation is definitely going down the tubes!27Visto0likes1ComentarioRe: Keep and Switch Fraud
I have tried and tried without any resolution to get them to resolve my cell phone coverage. They state and the WEBSITE COVERAGE MAP states that I have 4G and 5G extended service at my address. NOT SO! I have ZERO cell phone reception. Not even 1 bar on 4G. I just keep getting told over and over again for months now that they are working on the tower. ( A lot of good that did me the other night in a snow storm of 20 inches my phone only comes in over my WiFi and I lost that! ) So if I needed help, I was out of luck to say the least! It's funny though that my neighbors that live close to me have Verizon and or AT&T and their coverage is superb! They claim to be of the best for coverage, but NOPE! NOT TRUE TO THEIR WORD AT ALL! So basically, I can only use my cell phone over the WiFi. Why am I paying them monthly (T-Mobile) again? Oh yeah, I totally forgot, I can drive 30 miles to the city and maybe connect to cell coverage and use it there once every year or so!!! Today they tried to have me buy a WiFi hotspot to use. I told the ( very nice by the way gentleman, Harris ) I'm already paying monthly for NO SERVICE and now you want me to pay for you to send me a WiFi hotspot on top of that so I can have the service you promised? NOPE , NOT TODAY OR ANY OTHER DAY! YOU HAVE GOT TO BE KIDDING ME , RIGHT?! I just sent an email to our ATTORNEY GENERAL for the State of CT. He actually had a small segment on last week about all of the problems with cell phone carriers and said to reach out to him with any ongoing problems. So if any of you are in CT. Give him a shout out that you are having problems. 🙂 I am so OVER paying out money for companies that don't hold up on there morals, values, and promises! Grrrrrrrrrrrrr!!!!!!10Visto0likes0Comentarios