T-Mobile doesn't seem to care about existing customers

I have tried and tried without any resolution to get them to resolve my cell phone coverage. They state and the WEBSITE COVERAGE MAP states that I have 4G and 5G extended service at my address. NOT SO! I have ZERO cell phone reception. Not even 1 bar on 4G. I just keep getting told over and over again for months now that they are working on the tower. ( A lot of good that did me the other night in a snow storm of 20 inches my phone only comes in over my WiFi and I lost that! ) So if I needed help, I was out of luck to say the least! 

It's funny though that my neighbors that live close to me have Verizon and or AT&T and their coverage is superb!

They claim to be of the best for coverage, but NOPE! NOT TRUE TO THEIR WORD AT ALL! 

So basically, I can only use my cell phone over the WiFi. Why am I paying them monthly (T-Mobile) again? Oh yeah, I totally forgot, I can drive 30 miles to the city and maybe connect to cell coverage and use it there once every year or so!!!  

Today they tried to have me buy a WiFi hotspot to use. I told the ( very nice by the way gentleman, Harris ) I'm already paying monthly for NO SERVICE and now you want me to pay for you to send me a WiFi hotspot on top of that so I can have the service you promised? 

NOPE , NOT TODAY OR ANY OTHER DAY!

YOU HAVE GOT TO BE KIDDING ME , RIGHT?!

I just sent an email to our ATTORNEY GENERAL for the State of CT. He actually had a small segment on last week about all of the problems with cell phone carriers and said to reach out to him with any ongoing problems. 

So if any of you are in CT. Give him a shout out that you are having problems. 🙂

I am so OVER paying out money for companies that don't hold up on there morals, values, and promises! Grrrrrrrrrrrrr!!!!!!