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Mr__Cabrini
Roaming Rookie
Joined 3 years ago
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Re: 2 Internet losses in less than 24 hours
It could be the luck of the draw, but I got excellent customer service this week. Knowledgeable rep who solved the problem quickly. I usually avoid phone support, not because of the location of the representatives, but I'd rather drive a chopstick in my ear than have to listen to distorted Montovanni music on the phone for an hour as seemsto be the case with a lot of companies today. This experience was exceptional. I also appreciate the fact that T-Mobile doesn't play the "make believe" pricing game.Re: Home Internet Wi-Fi disconnecting
I've had theArcadyan gateway for a few weeks with no connection problems until a couple of days ago. Then random disconnects and the occasional SIM error message. Upon checking the SIM card I noticed that it wasn't seated properly. When I pushed it in, it didn't click into place plus it couldn't be removed. Later on I noticed that it was slightly protruding again so I pushed it in and while it didn't positively click into place it did appear properly seated. I worked the mechanism a fee times.It's been seatedthat way for a few hours, hoping it stays that way. Before I was able to work the SIM mechanism, I contacted support. They were helpful and fully understood the problem and offered a replacement gateway. I'm hoping I won't need a replacement as working the current gateway's SIM mechanism seems to have helped.Re: SIM error detected heads-up
I have had the same problem, which just recently started. There seems to be a problem the SIM mechanism on the Arcadyan gateway that doesn't positively lock into place with a distinctive click. It's also possible that it was initially clicked intoplace butworked its way out. At one point it wouldn't eject. To T-Mobile's credit they offered a new gateway, but there'sno guarantee themechanism on the new onewon't be as janky. After working the current SIM card mechanism, it seems to be staying put for now.
