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mycareconnectfo
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Re: How to whitelist our Email to Text notifications
We have not yet tried this, I'm a non-profit foundation on a slim budget and I've got to get my subcontractor/developer to do this. I'll try tomorrow. John & Pam Henry, Founders The MyCareConnect Foundation [edited by tmo_ian to remove personal information]6Visto0likes0ComentariosRe: How to whitelist our Email to Text notifications
I don't think we can do short code since our notifications are emails; unless I don't understand short code. Also, t-mobile has not flagged these same email-to-text messages for 12 years, why all of a sudden is my issue? the emails start with "notification@" so I don't think that is the issue. And perhaps I don't understand, I went to the t-mobile user forum and found others with the same email-to-text issue and the resolution was having t-mobile intervene somehow and fix it (whitelisting seemed to be how t-mobile fixed it). Any other suggestions? [personal information removed by tmo_ian]4Visto0likes0ComentariosHow to whitelist our Email to Text notifications
My non-profit foundation's domain sends messages to individuals who provide us with their text messaging address. Our non-profit has been sending their email-to-text notifications every day for years but of late, those with T-Mobile are not getting them. I'm not too technical, but researched the issue and saw on this support forum that others have had the same issue happen and the solution was to get "whitelisted". Can you help us. Do I submit a ticket, if so, how do I do that? And what information is needed? fyi...I'm a t-mobile customer and can verify my own email-to-text notifications are hard-bouncing.Solved1.8KViews0likes9Comentarios