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Noely
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Joined 3 years ago
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Is it possible to get store activation fees waived?
I am now on hour 6 with 1 online order cancelled and 2 orders "placed" with tmobile and still trying to join Tmobile. I started trying to order at 11 am on Friday. First the online order kept giving an "oops, error message" on the checkout page. So I spent 3 hours talking to an online chat agent, with my 81 year old father, trying to port over to the magenta max 55+ plan, verifying his information with different departments, only to have the order verification team call him when I wasn't around. He gave them his own address instead of mine so they cancelled the order, and I was told onceorder verification fails, they never allow that person to order online/over the phone again. I changed the account holder to myself, and placed what should have been a succesful teleorder. That was "processed" and passed order verification. Except when I called later the next day asking why I don't see any order status? I was told the order never processed because they never received the electronic signature release confirmation email. I got a few emails related to the order like phone trade in credits, and service agreements but never got any release email(I checked spam/junk). The telesales agent never even mentioned a signature email. I was told the previous agent had made a mistake by not sending one, and that since24 hours had passed the order again is automatically cancelled. I know telesales and online is waiving activation fees right now, but what about stores? I was planning on opening 2 phone lines, a tablet line, and a home internet line. That's $140 in activation fees I'd have waived if Tmobile's ordering process wasn't such an arduous clown show. Will customer service credit me the $140 if the store does charge me? I used to be able to do that with sprint back in the day, but it's been a long while since I've had to deal with this stuff.1.9KViews0likes2ComentariosRe: Online account access
Calling the number was the way to go. I explained the issue regarding being unable to make an account because I am only a 5g home internet user and that it is a widespread problem. Then told her someone on the official forums stated the only way is to call this number and have them set up an account. The rep who answered was able to set up my account in five minutes after a few verification questions like number and pin. ¡Gracias!13Visto2likes0Comentarios