Forum Discussion

Noely's avatar
Noely
Newbie Caller
Hace 2 años

Is it possible to get store activation fees waived?

I am now on hour 6 with 1 online order cancelled and 2 orders "placed" with tmobile and still trying to join Tmobile. I started trying to order at 11 am on Friday. First the online order kept giving an "oops, error message" on the checkout page. So I spent 3 hours talking to an online chat agent, with my 81 year old father, trying to port over to the magenta max 55+ plan, verifying his information with different departments, only to have the order verification team call him when I wasn't around. He gave them his own address instead of mine so they cancelled the order, and I was told once order verification fails, they never allow that person to order online/over the phone again.

I changed the account holder to myself, and placed what should have been a succesful teleorder. That was "processed" and passed order verification. Except when I called later the next day asking why I don't see any order status? I was told the order never processed because they never received the electronic signature release confirmation email. I got a few emails related to the order like phone trade in credits, and service agreements but never got any release email(I checked spam/junk). The telesales agent never even mentioned a signature email. I was told the previous agent had made a mistake by not sending one, and that since 24 hours had passed the order again is automatically cancelled.

I know telesales and online is waiving activation fees right now, but what about stores? I was planning on opening 2 phone lines, a tablet line, and a home internet line. That's $140 in activation fees I'd have waived if Tmobile's ordering process wasn't such an arduous clown show.

Will customer service credit me the $140 if the store does charge me? I used to be able to do that with sprint back in the day, but it's been a long while since I've had to deal with this stuff.

  • Ric221's avatar
    Ric221
    Bandwidth Buddy

    All things are possible. Highly unlikely giving T-Mobiles current policies.

     

    Today Is The Tomorrow You Worried About Yesterday

  • gramps28's avatar
    gramps28
    Router Royalty

    Try going to a Best Buy. They didn't charge me a $35 assist fee when I upgraded my wife's or my phones.