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Not_Happy1
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Re: Assurant Damaged Device Returned - Not Recived
I ended up getting this all straightened out without having to pay anything. Assurant tried to hit me with the charge on my T-Mobile bill so I called customer service and immediately asked to be transferred to a manager. The manager that answered couldn't have been any better. After I explained everything to her she called assurant and got to a second or third tier manager there and told them that, given my account history and time with the company, T-Mobile wasn't going to let me get stuck holding the bag. She left me to talk to the Assurant manager and I asked if there were cameras overlooking the receiving department. She said yes so I asked if they would send me the footage from the day my package was received so I could include it with a mail fraud complaint. About 2 minutes later all was forgotten and the charge was removed from my bill. Don't give up and, for the love of God, do not try to get anywhere with the first person who answers the phone when you call. Demand that they connect you with a manager. If that person can't help, demand another manager. I bet I spent a total of three hours on the phone but I finally got high enough on the food chain that I got it dealt with. That's been the case with a couple of issues I have had with them. Keep pestering until you get someone with the stroke to handle your problem. Also, from the tone of the conversation I had with the T-Mobile manager, they are well aware that there is a serious problem with Assurant but you have to keep in mind that they, on their level, have no say in who T-Mobile corporate decides to do business with. I was polite and didn't blame or yell at the manager and she went out of her way to help me out. Be firm, but nice.18Visto1like0ComentariosRe: Assurant Damaged Device Returned - Not Recived
Well, now my suspicions are confirmed. I just had the exact same thing happen. I got a replacement phone and sent the old one back. According to Assurant they received the package at the warehouse but now, two weeks later, it still hasn't been "scanned" back in so they are saying that I will have to pay a missing device fee if they don't find it. It sounds like they have a pretty big issue in their warehouse. The rep told me that the scan was all-important because I could have sent back an empty envelope. I'm still trying to figure out what benefit, exactly, I gain by doing that when they have my name, address, phone numbers and credit card information. This appears to be a pretty good scam they have running where they make the customer pay for things that are completely out of their control. I say this because I'm also trying to figure out why a USPS employee would want to risk a good paying job to steal a phone that is A) already broken and B) they have no idea what is wrong with it. I give credit where it's due, their replacement speed is lightening fast, but then to get hammered on the back end of that by them basically treating me like a scammer kind of cuts the enthusiasm of their replacement efficiency. Thankfully it is a cheap phone so I will just send the replacement back to Assurant and buy a new one from T-Mobile, but I will be damned if I'm going to pay Assurant for what is obviously an issue on their end. I'm also not going to pay new retail for a reconditioned replacement phone they sent me. The $50 replacement cost already covers the cost of the reconditioned phone plus what I pay every month for insurance.16Visto0likes0ComentariosRe: Why does T-Mobile Make Magenta - Military Verification so difficult?
I'm having the same issue. They wouldn't accept my USAF issued retired ID card. Took me two days to get the link to upload it. Then I was told to send a photo of my VA issued ID card. Took 6 hours to get the link to upload it. Rejected again. I finally took a picture of my DD 214 and have been trying to upload it for 8 hours. Tried to contact SheerID and got a failure notice saying that I wasn't authorized to post to that group. Apparently this has been going on for over 2 years and T-Mobile, who supposedly cares so much about veterans, doesn't seem t care enough to put in a couple hours work to get the system straightened out. T-Mobile says they will accept almost anything that proves your service, but won't accept official ID cards?39Visto0likes0Comentarios