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Joined 3 years ago
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Re: New ARC Gateway - 4 bars - no internet - techs - no help. Any suggestion? (Don't say send back!)
Hi Despite Yes, KVD on newest .16 firmware. Been through all kinds of reboots and power cycles, and two gateways. Their tech support is another dance - same song. Done their complete routine at least four times. Won't admit they don't get it until like two hours each time; but have to start at the first step every time.Claim they have no means to see call logs. Have to leave it at that. I just start ranting. So frustrating...5Visto0likes0ComentariosRe: New ARC Gateway - 4 bars - no internet - techs - no help. Any suggestion? (Don't say send back!)
Thanks for your time. Have seen that. Their tech support is mostly a waste. Starting a letter to the main office (dreamer). Been escalated to engineering, but nothing comes of it. Maybe when they get around to it… Versus the return period runs out... Such a disappointment. Potential...5Visto0likes0ComentariosNew ARC Gateway - 4 bars - no internet - techs - no help. Any suggestion? (Don't say send back!)
New customer. Been through absolute hell placing an order, and getting the device, then it doesn't work. Two hours and 15 minutes on tech support calls (not counting wait for call back) out of the first four hours of ownership. Saving the further rant for direct main to main office… Anything I can try, before the return ship?240Visto0likes4Comentarios