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Nujahru
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Joined 2 years ago
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Re: Usage Details - Update - New Billing Cycle - STILL BROKEN
Issue is still notSOLVED!!, Stop lying to the customer's T-Mobile. Giving us a ETA with no timeline isn't really solving the problem. Give us answers or credit those who went monthswithout being able to access usage dataoverview.6Visto4likes0ComentariosRe: USAGE DETAILS NOT UPDATED
Hey there , Thanks for reaching out to T-Force. Our support teams have identified an issue affecting a small number of accounts in reference to usage data not showing past the prior cycle. Good news is our support teams should be close to a solution, and for the time being you can still view historical usage from your PDF bill in detailed format. Soon as the system issue is resolved, usage will be retroactively updated. ^VinnyFrancisco 5 days bill closed , still can't view usage. This is the response I got from twitter t-force. Still no resolve , just a whole lot of gaslighting customers. I'm not a happy camper . Still nothing.. smh0Visto3likes0ComentariosRe: USAGE DETAILS NOT UPDATED
Yes Kendall! We're still here. To recap this is a known issue and our support teams are working on a resolution. We don't have an ETA, however you can still view usage from your prior bill cycles, on your prior bills. ^VinnyFrancisco I completely understand needing to have this information accessible. I wish I had more information for you than we do at this time. We always want our customers to be able to make a decision that works best for them, no matter the circumstance and we are here to support you whatever you choose. Of course we hope not to see you leave! I'm only able to provide the info that I do have though, again I do apologize that we don't have anything more concrete at this time. ^VinnyFrancisco Still in dark as to when this will be resolved, customer twitter rep is clueless. No ETA , but we're working It.. smfh0Visto2likes0Comentarios