Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
Hey there ,
Thanks for reaching out to T-Force. Our support teams have identified an issue affecting a small number of accounts in reference to usage data not showing past the prior cycle. Good news is our support teams should be close to a solution, and for the time being you can still view historical usage from your PDF bill in detailed format. Soon as the system issue is resolved, usage will be retroactively updated. ^VinnyFrancisco
5 days bill closed , still can't view usage. This is the response I got from twitter t-force. Still no resolve , just a whole lot of gaslighting customers. I'm not a happy camper . Still nothing.. smh
