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ozzallos
Network Novice
Joined 4 years ago
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Home internet IP is showing different city
We just received the T-Mobile Home Internet device and we could not get more than 2 bars on any spot in our house, even tried outside the house. We noticed that the IP location is showing Los Angeles, CA andwe are in Phoenix, AZ. T-mobile stated "The T-Mobile High-Speed Internet Gateway isspecific to your eligible address". We wonder whether this could be the culprit since we have a tower near us, the signal should be significantly more than 2 bars. Would factory reset / rebootthe device helps?